An empirical study to measure the relative efficiency and strategic planning using BSC-DEA and DEMATEL

Abstract

Performance evaluation is one of manager's main concerns in today competitive world, which covers all aspects and dimensions of organization and it is adequately flexible and measurable. So, the necessity of performance evaluation application for organizations where their intangible assets are higher than tangible ones, such as educational institutions, is more obviously observed. Balanced scorecard (BSC) is discussed by the aim of promoting manager's decision making and directing their attention toward extensive operational vision of organization compared to traditional measurement systems, which only include the financial measures. However, BSC is a qualitative approach and has some disadvantages and its integration by other quantitative techniques such as data envelopment analysis makes it more efficient. The proposed model of this paper uses DEMATEL technique as part of BSC-DEA model to empower strategic planning. The proposed model of this paper is applied for 10 zone university branches of Islamic Azad universities to provide an appropriate road map.

Determination of technological risk influences in a port system using DEMATEL

“…DEMATEL is used because it helps to clearly describe complex systems, to analyse cause-effect influences that may exist between two variables, to identify strengths and weaknesses of strategic objectives; it can design strategic maps to improve strategic mapping processes; it can choose and rank criteria to accomplish at a more efficient and effective management in an organization; for example, it can be applied to innovate in ICTs and control systems (Chiu et al, 2006;Falatoonitoosi et al, 2013;Hemati et al, 2012;Moghaddam et al, 2011;Sumrit & Anuntavoranich, 2013). The model is a strong decision method that permits the integration of expert opinion to evaluate management by grouping cause and effect indicators in the context of Balanced Scoredcard (Malina et al, 2007;Wu, 2012;Wu & Lee, 2007).…”

“…DEMATEL concept has been used since 1972 for quantitative processing of people's perceptions, to help represent and analyze mental maps of information according to the requirements and objectives defined by the organization being a priority the effective use of information where knowledge and reasoning have a very important role. It has been associated with a problem-solving method for evaluating qualitative-quantitative information (Chiu et al, 2006;Hemati et al, 2012;Moghaddam et al, 2011). In this article model will be the main theme.…”

Integration of network data envelopment analysis and decision‐making trial and evaluation laboratory for the performance evaluation of the financial holding companies in Taiwan

“…In the following related literatures, Hemati, Danaei, and Shahhosseini () used DEMATEL and BSC‐DEA to measure the relative efficiency of DMUs; Alinezhad and Simiari () considered the problem of project selection via DEMATEL and DEA; Chen, Wu, and Kuang () evaluated the enterprises' green growth efficiency based on DEMATEL–DEA; Khalili‐Damghani and Molayee () combined DEMATEL and DEA to measure the performance of detection and governmental punitive agency. These researches are similar to the proposed concept of the links for DEMATEL–DEA, but we consider the links through DEMATEL‐based network DEA to represent the realistic evaluating performance situations of the financial holding companies in Taiwan; that is, DEMATEL is to identify the input, intermediator, and output variables that are used in network DEA for efficiency measurement.…”

“…In the following related literatures, Hemati, Danaei, and Shahhosseini (2012) used DEMATEL and BSC-DEA to measure the relative efficiency of DMUs; Alinezhad and Simiari (2013) considered the problem of project selection via DEMATEL and DEA; Chen, Wu, and Kuang (2015) evaluated the enterprises' green growth efficiency based on DEMATEL-DEA;…”

Identifying the Optimal Combination of Hotel Room Distribution Channels: A DEA Analysis with a Balanced Scorecard Approach

“…Khaki, Najafi, and Rashidi (2012) explored financial and non-financial performance in the banking industry using a DEA-BSC approach and found that both efficient and inefficient units could be determined. Hemati, Danaei, and Shahhosseini (2012) used this model in higher education by measuring the relative importance of various university units and concluded that different units were efficient in different areas.…”