Proceedings of the XXXII Brazilian Symposium on Software Engineering 2018

DOI: 10.1145/3266237.3266265

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An empirical study on task documentation in software crowdsourcing

Luis Manuel Vaz

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,

Sabrina Marczak

²

,

Igor Steinmacher

³

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The Topcoder Platform1

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“…Co-pilots are experienced Topcoder's community members who manage the technical aspects of crafting and running competitions through to successful delivery [45]. In some challenges, crowd members are required to use the forums: for instance, additional information about the tasks is made available to the crowd members solely through the forums [49].…”

Section: The Topcoder Platformmentioning

confidence: 99%

Collaborative Behavior and Winning Challenges in Competitive Software Crowdsourcing

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³

2021

Proc. ACM Hum.-Comput. Interact.

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Software Crowdsourcing (SW CS) allows a requester to increase the speed of its software development efforts by submitting a task to be performed by the crowd. SW CS is usually structured around software platforms, which are used by crowd members to identify a task suited for them, gather information about this task, and finally, submit a solution for it. In competitive software crowdsourcing, members of the crowd independently create solutions while competing against each other by monetary rewards for task completion. While competition usually reduces collaboration, in this paper, we investigated how crowd members create a collaborative behavior during programming challenges using online forums to help each other, share useful information, and discuss important documents and artifacts. We also investigated different collaborative behaviours by crowd members and and how this collaboration is associated with crowd members' improved outcome in the challenges. These results are based on analysis of the online forums from Topcoder, one of the largest competitive SW CS platforms

“…Co-pilots are experienced Topcoder's community members who manage the technical aspects of crafting and running competitions through to successful delivery [45]. In some challenges, crowd members are required to use the forums: for instance, additional information about the tasks is made available to the crowd members solely through the forums [49].…”

Section: The Topcoder Platformmentioning

confidence: 99%

Collaborative Behavior and Winning Challenges in Competitive Software Crowdsourcing

¹

,

²

,

³

2021

Proc. ACM Hum.-Comput. Interact.

View full text Add to dashboard Cite

Software Crowdsourcing (SW CS) allows a requester to increase the speed of its software development efforts by submitting a task to be performed by the crowd. SW CS is usually structured around software platforms, which are used by crowd members to identify a task suited for them, gather information about this task, and finally, submit a solution for it. In competitive software crowdsourcing, members of the crowd independently create solutions while competing against each other by monetary rewards for task completion. While competition usually reduces collaboration, in this paper, we investigated how crowd members create a collaborative behavior during programming challenges using online forums to help each other, share useful information, and discuss important documents and artifacts. We also investigated different collaborative behaviours by crowd members and and how this collaboration is associated with crowd members' improved outcome in the challenges. These results are based on analysis of the online forums from Topcoder, one of the largest competitive SW CS platforms

The Role of Platform Moderators in Software Crowdsourcing Projects

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²

2019

2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE)

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On Moderating Software Crowdsourcing Challenges

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2020

Proc. ACM Hum.-Comput. Interact.

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Crowdsourcing divides a task into small pieces that are carried out by the crowd. In Software Engineering, crowdsourcing divides the software development tasks of to be carried out online by the crow and is simply called Software Crowdsourcing (SW CS). Most SW CS platforms support this emerging software development strategy and operate within a framework of competition among the crowd. Competitive SW CS platforms intentionally minimize communication and collaboration among the parties involved (customer, platform, and crowd) while they compete in the software development tasks. The goal of this paper is to investigate platform moderators in SW CS challenges. Platform moderators are individuals who work for the SW CS platforms to mediate customer and crowd. A qualitative analysis of the content of the communication forums hosted on the TopCoder platform was performed to analyze the messages exchanged by the platform moderators and the crowd. Our empirical results indicate that co-pilots enforce and, at the same time, extend the limitations of the documentation associated with the tasks to support crowd members, provide technical help to crowd members during the competitions, and engage the crowd in the challenges. Co-pilots are organized, work diligently, worrying about being fair, and, at the same time, seeking to find a balance between autonomy and dependency on the customer. We conclude by providing insights to improve the design of software crowdsourcing platforms.

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