An empirical study on factors influencing consumers’ motivation towards teleconsultation system use. A preliminary report about the Sehha application from Saudi Arabia

Almathami, Hassan Khader Y.; Win, Khin Than; Vlahu‐Gjorgievska, Elena

doi:10.1016/j.ijmedinf.2022.104775

Cited by 6 publications

(7 citation statements)

References 29 publications

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“…24 This shows that various internal and external factors can positively or negatively motivate consumers to use telemedicine services. 25 Consumer perception in this study proved to have a significant influence on the decision to use telemedicine (p=0.017). Respondents' perceptions consist of respondents' views or assessments of ease of access, ease of use, quality of service, and affordability of service rates in digital health service applications.…”

Section: Resultsmentioning

confidence: 62%

Effect of Psychosocial Factors in the Use of Telemedicine

Salsabila

Ernawaty

2022

Glob Med Health Commun

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Telemedicine is the impact of industrial revolution 4.0, which urges the development of health system technology to increase access to health services. This condition is contrary to the use of society, where consumers decide to stop using telemedicine services after several benefits. So this study aims to identify the effect of psychosocial factors on consumer decisions in utilizing telemedicine services—analytical observational research with a cross-sectional design. The population of this study was consumers aged 17–39 years who needed access to health services. Data collection was done by distributing online questionnaires that have been tested for validity and reliability. One hundred ninety-eight respondents' responses were obtained in January–May 2021 using descriptive analysis and statistical tests. Statistical research showed that consumer psychological factors, including motivation, psychology, and learning, influenced decisions to use telemedicine services (Sig<0.05). Meanwhile, the social factors of the reference group did not have a significant effect (Sig>0.05). High motivation, positive perception, learning, and family encouragement influence consumer decisions to use telemedicine services, whereas the reference group does not. This research can be used as a consideration for developers and decision-makers in promoting the use of telemedicine so that it continues to be used in the long term.

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Section: Resultsmentioning

confidence: 62%

Effect of Psychosocial Factors in the Use of Telemedicine

Salsabila

Ernawaty

2022

Glob Med Health Commun

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“…These findings concur with the research done in the United States. Almathami et al [ 23 ] conducted a survey in Saudi Arabia and found that saving time would increase the motivation toward the use of web-based consultations.…”

Section: Discussionmentioning

confidence: 99%

Factors Explaining the Use of Web-Based Consultations With Physicians by Young and Middle-Aged Individuals in China: Qualitative Comparative Analysis

Zhang,

Hu,

et al. 2024

JMIR Form Res

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Background It was only upon the occurrence of the COVID-19 pandemic that the demand for web-based consultations with physicians grew at unprecedented rates. To meet the demand, the service environment developed rapidly during the pandemic. Objective This study aimed to identify the current status of the use of web-based consultations with physicians among young and middle-aged Chinese individuals and explore users’ perspectives on key factors that influence its use in terms of optimizing benefits and compensating for disadvantages. Methods We conducted semistructured interviews with 65 individuals (aged 18 to 60 years) across China between September and October 2022. The interviewees were selected through snowball sampling. They described their experiences of using web-based physician consultations and the reasons for using or not using the service. Based on the Andersen Behavioral Model, a qualitative comparative analysis was used to analyze the factors associated with the use of web-based physician consultations and explore the combinations of these factors. Results In all, 31 (48%) of the 65 interviewees used web-based consultation services. The singular necessary condition analysis revealed that the complementary role of the service and perceived convenience are necessary conditions for the use of web-based consultation services, and user’s confidence in the service was a sufficient condition. Based on the Andersen Behavioral Model, the configuration analysis uncovered 2 interpretation models: an enabling-oriented model and a need-oriented model. The basic combination of the enabling-oriented model included income and perceived convenience. The basic combination of the need-oriented model included complementary role and user’s confidence. Conclusions Among the factors associated with the use of web-based consultations, perceived convenience, complementary role, and user’s confidence were essential factors. Clear instructions on the conduct of the service, cost regulations, provider qualifications guarantee, privacy and safety supervision, the consultations’ application in chronic disease management settings, and subsequent visits can promote the positive development of web-based consultations.

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“…To ensure questionnaire validation, all instruments were adopted from published research encompassing both quantitative and qualitative studies. Multimedia Appendix 1 [1,7,12,15,19,20,22,26,[29][30][31][32][33][34][35][36] illustrates each construct's derivation, items of constructs, and the source papers that influenced its formulation.…”

Section: Measurementmentioning

confidence: 99%

“…Finally, we used the structural equation model (SEM) to analyze the structural relationship for the developed framework and test the proposed hypotheses of the constructs. SEM is an exploratory multivariate data analysis technique proposed by Wold [38] and has been widely applied to multiple fields, such as business, economics, health care informatics, and information systems [23,31,32,39,40]. SEM is able to test and validate the proposed theoretical framework, offering insights into the factors influencing the motivation of patients with chronic diseases to adopt AI-based home care systems.…”

Section: Data Analysis Approachmentioning

confidence: 99%

“…SEM requires an examination of convergence, content and discriminant validity, and reliability of constructs such as confirmatory factor analysis and reliability analysis [26,31]. The validity test includes both convergent and discriminant validity, while internal consistency reliability considers composite reliability and Cronbach α. Convergent validity refers to the degree to which the observation variable could effectively relate to the corresponding construct variable, while internal consistency reliability measures whether the observation variable reflects the same underlying construct variable.…”

Section: Model Assessment and Evaluationmentioning

confidence: 99%

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Perspectives of Patients With Chronic Diseases on Future Acceptance of AI–Based Home Care Systems: Cross-Sectional Web-Based Survey Study

Wang,

Asan,

Mansouri

2023

JMIR Hum Factors

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Background Artificial intelligence (AI)–based home care systems and devices are being gradually integrated into health care delivery to benefit patients with chronic diseases. However, existing research mainly focuses on the technical and clinical aspects of AI application, with an insufficient investigation of patients’ motivation and intention to adopt such systems. Objective This study aimed to examine the factors that affect the motivation of patients with chronic diseases to adopt AI-based home care systems and provide empirical evidence for the proposed research hypotheses. Methods We conducted a cross-sectional web-based survey with 222 patients with chronic diseases based on a hypothetical scenario. Results The results indicated that patients have an overall positive perception of AI-based home care systems. Their attitudes toward the technology, perceived usefulness, and comfortability were found to be significant factors encouraging adoption, with a clear understanding of accountability being a particularly influential factor in shaping patients’ attitudes toward their motivation to use these systems. However, privacy concerns persist as an indirect factor, affecting the perceived usefulness and comfortability, hence influencing patients’ attitudes. Conclusions This study is one of the first to examine the motivation of patients with chronic diseases to adopt AI-based home care systems, offering practical insights for policy makers, care or technology providers, and patients. This understanding can facilitate effective policy formulation, product design, and informed patient decision-making, potentially improving the overall health status of patients with chronic diseases.

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An empirical study on factors influencing consumers’ motivation towards teleconsultation system use. A preliminary report about the Sehha application from Saudi Arabia

Cited by 6 publications

References 29 publications

Effect of Psychosocial Factors in the Use of Telemedicine

Effect of Psychosocial Factors in the Use of Telemedicine

Factors Explaining the Use of Web-Based Consultations With Physicians by Young and Middle-Aged Individuals in China: Qualitative Comparative Analysis

Perspectives of Patients With Chronic Diseases on Future Acceptance of AI–Based Home Care Systems: Cross-Sectional Web-Based Survey Study

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