2019
DOI: 10.5958/0976-5506.2019.02442.2
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An Empirical Study on Association of Operational Efficiency and Customer Satisfaction in Tertiary Hospitals in Punjab

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“…and administrative staff. 12 This data was collected from hospitals to calculate efficiency. Output for calculating efficiency are outpatient visits, Inpatients and laboratory cases, Maternal and child healthcare all these are types of cases treated and number of cases.…”
Section: Sample Selection Of Inpatientsmentioning
confidence: 99%
“…and administrative staff. 12 This data was collected from hospitals to calculate efficiency. Output for calculating efficiency are outpatient visits, Inpatients and laboratory cases, Maternal and child healthcare all these are types of cases treated and number of cases.…”
Section: Sample Selection Of Inpatientsmentioning
confidence: 99%