An empirical study of the use of information technology to support total quality management

Assessing the impact of information technology on firm performance considering the role of intervening variables: organizational infrastructures and business processes reengineering

“…We used four separate subjective measures to assess the company performance. Researchers, conducting similar studies, have reported that the number of people willing to answer objective questions on the company performance is more than those who want to answer the subjective questions (Boyer et al 1997, Forza 1995, Dewhurst 2003and Ang et al 2001. This is most likely that the result of being reluctant to divulge the companies' confidential performance information somehow undermine the findings, so we used objective, Likert scale questions to assess performance.…”

“…112 of these companies participated in the survey. Therefore, the response rate came to be 56%, a feasible rate for such research (Ang et al 2001). The questionnaires were completed by people in organizational positions such as chief director, factory manager, quality control manager, computer and systems manager, production manager and management advisor or expert.…”

Health and Wellness Tourism

“…A more recent study was conducted by Magd ( 2014 ), in order to identify the critical factors that are taken into account by the different schools of thought, on the one hand, quality gurus (Juran 1974 ;Crosby 1979 ;Ishikawa 1985 ), on the other, models of quality awards (Singapore Quality Award, Swedish Quality Award, Fiji Quality Award, Brazil Quality Award, Australian Quality Award, Malcom Baldrige, EFQM amd Rajiv Gandhl) and fi nally, the results of empirical investigations (Saraph et al 1989 ;Al Aanazi 1993 ;Oakland 1993 ;Flynn et al 1994 ;Badri et al 1995 ;Ahire et al 1996 ;Black and Porter 1996 ;Tamimi 1998 ;Terziovski and Samson 1999 ;Ang et al 2001 ;Yusof and Aspinwall 2000 ;Zhang 2000 ;Lau and Idris 2001 ;Motwani 2001 ;Nwabueze 2001 ;Thiagaragan et al 2001 ;Antony et al 2002 ;Baidoun 2003 ;Bayazit 2003 ;Chin et al 2003 ;Al-Nofal et al 2004 ;Conca et al 2004 ;Noviyarsi and Yusof 2005 ;Karuppusami and Gandhinathan 2006 ;Chowdhury et al 2007 ;Abdullah et al 2008 ;Putri and Yusof 2008 ; …”

A QFD Approach for Cloud Computing Evaluation and Selection in KMS: A Case Study

“…As information and communication technologies develop, businesses frequently integrate Internet technology to redesign their processes to achieve a competitive advantage 7 . A number of studies have explored how to evaluate a specific IT service using QFD approaches 6,8,9 . Liao et al 3 presented a conceptual framework can link cloud computing services with KMS, when considering customer's requirements and supplier's technology.…”

“…To improve the competitiveness of businesses, quality function development (QFD) is an adaptation of tools to formulate business problems and possible solutions 6 . As information and communication technologies develop, businesses frequently integrate Internet technology to redesign their processes to achieve a competitive advantage 7 .…”