An empirical study of the impact of user involvement on system usage and information satisfaction

Abstract

"User involvement" in information system development is generally considered an important mechanism for improving system quality and ensuring successful system implementation. The common assumption that user involvement leads to system usage and/or information satisfaction is examined in a survey of 200 production managers. Alternative models exploring the causal ordering of the three variables are developed and tested via path analysis. The results demonstrate that user involvement in the development of information systems will enhance both system usage and the user's satisfaction with the system. Further, the study provides evidence that the user's satisfaction with the system will lead to greater system usage.

Exploring the factors associated with Web site success in the context of electronic commerce

“…Success of the IS is often employed as a measurement of success of the entire system [27]. Also, system use can be an important determinant of user satisfaction [12].…”

Needs’ elaboration between users, designers and project leaders: Analysis of a design process of a virtual reality-based software

“…The involvement of users is recognized as a positive and a necessary element to support the design of more adapted artefacts [1][2][3][4][5][6]. This involvement allows to design artefacts that better fit to their actual needs, that are more usable and more accepted [7].…”

“…This fact leads designers to not accept users or to postpone their integration at the end of the design cycle. A second barrier related to the context of the design of emerging technologies 3 , is that users hardly imagine what needs could be met because they have stereotyped or no knowledge about the technology and they do not know precisely what can be expected [12,13], because their needs change according to the software evolution and their representations [14] or according to their use of the software [15][16][17][18][19]. These needs, characterized by their nature not yet proven or ''unimagined'' [20] before or during the implementation, are called ''latent'' needs [13].…”

Modeling and simulating causal dependencies on process-aware information systems from a cost perspective

“…These costs are not only influenced by technological factors [202], but also by organizational [102,172,173] and project-specific [15,113,210] ones. Hidden dependencies and interactions between the different factors result in additional, complex effects making cost evaluations for PAIS engineering projects a challenging task to accomplish.…”

“…Baroudi et. al [15] investigate the impact of user involvement on IS usage and information satisfaction. Their results demonstrate that user involvement in IS development enhances both system usage and user satisfaction.…”