An empirical study of 360-degree feedback, organizational justice, and firm sustainability

Karkoulian, Silva; Assaker, Guy; Hallak, Rob

doi:10.1016/j.jbusres.2015.10.070

Cited by 82 publications

(76 citation statements)

References 29 publications

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“…However, given that organizational sustainability was not directly measured and examined in this study, future studies should consider measuring the concept of organizational sustainability [16] and investigate its relationship with the aforementioned four latent variables or other existing constructs that are related to organizational sustainability (e.g., organizational commitment and organizational support or objective tangible outcome variables) or the associated moderating variables (e.g., position, organization size, and gender).…”

Section: Conclusion Limitations and Future Researchmentioning

confidence: 99%

Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations

2017

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Despite the importance of the human/social dimension of organizational sustainability, this area of scholastic endeavor has received relatively little attention when compared to the economic and environmental dimensions of sustainability. On the basis of social exchange theory, this study posited the important role that employee work engagement is a key component for improving human performance for organizational sustainability. In order to do so, it suggests the important role that employee work engagement has on the relationships among various factors in the organization, including organizational procedural justice, knowledge sharing, and innovative work behaviors. A total of 400 complete responses from full-time employees in Korean organizations were used for the purpose of data analysis with structural equation modeling (SEM). The results demonstrated that organizational procedural justice is positively related with employee work engagement, knowledge sharing, and innovative work behavior. In addition, work engagement enhances employee knowledge sharing and innovative work behavior, and knowledge sharing enhances innovative work behavior. With regard to the mechanisms of these relationships, work engagement and knowledge sharing acted as significant mediators. Based on the findings, we suggested relevant research implications and recommendations for future research on sustainable organizations.

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Section: Conclusion Limitations and Future Researchmentioning

confidence: 99%

Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations

2017

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“…In healthcare, Neves (2010) show the strong influence of interactional fairness on satisfaction. The evidences of the strong influence of IF are supported by the studies from Jung et al (2017), Deconinck & Bachmann (2005), Kashyap & Sivadas (2012), Mattila et al (2011), Bradley & Sparks (2012), Hui & Au (2001), and Karkoulian et al (2016).…”

Section: Hypothesismentioning

confidence: 75%

“…B. DeConinck (2010b) . It focuses on the fairness of interactional communication and procedures (Karkoulian et al, 2016). IF is a perceived fairness of treatment (Yilmaz et al, 2016c).…”

Section: Literature Review Service Fairnessmentioning

confidence: 99%

Is service fairness influencing customers’ satisfaction and intention to pay insurance premium? A case in BPJS Kesehatan Indonesia

Dwidienawati¹,

Arief²,

Abdinagoro³

2018

JBRMR

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This study discusses the importance of service fairness variables -Interactional Fairness, Procedural Fairness, and Distributive Fairness -toward customer satisfaction, which further leads to customer intention to pay. There is limited previous empirical research on the effect of service fairness to service delivery, particularly in the healthcare industry. The authors hypothesised that there was a positive influence from three variables of service fairness, from customer satisfaction, to customer satisfaction, to intention to pay. Using the descriptive quantitative method, this pilot study was conducted to review the service delivery of BPJS Kesehatan service providers in various cities in Indonesia, with BPJS Kesehatan members as respondents. Data analysis was analysed with PLS-SEM with SmartPLS software. The study showed that there was a positive impact of Interactional Fairness and Distributive Fairness on customer satisfaction, and customer satisfaction on intention to pay. However, this study failed to show the relationship between Procedural Fairness to customer satisfaction. This study strengthens the building evidence of service fairness to customer satisfaction, specifically in-service delivery and in healthcare industry.

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“…A four-item scale was developed to assess how firms perform their operations to meet or exceed expectations of all their stakeholders. Lastly, firm sustainability refers to adopting business strategies that meet the needs of firms and their stakeholders today while protecting and enhancing the human and natural resources that will be needed in the future (Karkoulian et al, 2016). A four-item scale was identified to measure how firms effectively do business and continuously perform their operations in the current, future, and long-term periods.…”

Section: Methodsmentioning

confidence: 99%

“…The objective of this study is to examine the influence of management control systems on the firm sustainability of textile and apparel businesses in Thailand. Here, firm sustainability refers to adopting business strategies, techniques, and activities that meet the needs of firms and their stakeholders today while protecting and enhancing the human and natural resources and assets that will be needed in the future (Karkoulian, Assaker, & Hallak, 2016). Firm sustainability is measured by how effectively firms do business and continuously perform their operations in the current, future and long-term time periods.…”

Section: Introductionmentioning

confidence: 99%

Management Control Systems and Firm Sustainability: Evidence From Textile and Apparel Businesses in Thailand

Ussahawanitchakit¹

2017

AAMJ

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An empirical study of 360-degree feedback, organizational justice, and firm sustainability

Cited by 82 publications

References 29 publications

Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations

Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations

Is service fairness influencing customers’ satisfaction and intention to pay insurance premium? A case in BPJS Kesehatan Indonesia

Management Control Systems and Firm Sustainability: Evidence From Textile and Apparel Businesses in Thailand

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