An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors

Mummalaneni, Venkatapparao

doi:10.1016/s0148-2963(03)00143-7

Cited by 285 publications

(210 citation statements)

References 12 publications

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“…Novak et al 15 evaluated arousal, control and positive affect as derived from Mehrabian and Russell ' s original theory in the cognitive fl ow model of web site usage, and found that positive emotion improves a user ' s experience. In addition, Mummalaneni 21 found that the presence of pleasure and arousal emotions highly impacts user satisfaction. However, Approach-Avoidance Theory argues that at some point arousal becomes too intense and may actually lead to avoidance behaviors.…”

Section: Approaching a Web Sitementioning

confidence: 99%

“…Mummalaneni 21 reports that a survey ranking 10 attributes of retail atmosphere conducted with 100 000 online shoppers found the most important attribute to be related to web site design. He found that some of the critical variables that lead online shoppers to avoid web sites include stress from cluttered web site design, poor product presentation, bad search engines and confusing processes.…”

Section: Affi Liation With a Web Sitementioning

confidence: 99%

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Stay or leave: Applying Approach–Avoidance Theory to virtual environments

Clark

Ezell²,

Clark³

et al. 2009

J Database Mark Cust Strategy Manag

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Section: Approaching a Web Sitementioning

confidence: 99%

Section: Affi Liation With a Web Sitementioning

confidence: 99%

Stay or leave: Applying Approach–Avoidance Theory to virtual environments

Clark

Ezell²,

Clark³

et al. 2009

J Database Mark Cust Strategy Manag

View full text Add to dashboard Cite

“…The justification for using the S-O-R model in the present study is the relevant theoretical support extended to examine how marketing stimulus affect consumer in tention to purchase products under VDS. The researchers (Mummalaneni 2005;Kim et al 2009) have applied the S-O-R paradigm to predict consumer purchase behaviour and the findings supported its applicability. Secondly, the application of the S-O-R model has the strength of exter nal stimulus and internal processes at the same time.…”

Section: Development Of the Research Modelmentioning

confidence: 92%

Intention to Purchase Products under Volume Discount Scheme: A Conceptual Model and Research Propositions

Iranmanesh

Jayaraman

Ismail

2014

Business: Theory and Practice

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Many standard brands sell products under the volume discount scheme (VDS) as more and more consumers are fond of purchasing products under this scheme. Despite volume discount being commonly practiced, there is a dearth of research, both conceptual and empirical, focusing on purchase characteristics factors and consumer internal evaluation concerning the purchase of products under VDS. To attempt to fill this void, this article develops a conceptual model on VDS with the intention of delineating the influence of the purchase characteristics factors on the consumer intention to purchase products under VDS and provides an explanation of their effects through consumer internal evaluation. Finally, the authors discuss the managerial implications of their research and offer guidelines for future empirical research.

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“…Lee, 2013 A. Mollen et al, 2010; S. Rose et al, 2012;V. Mummalaneni, 2005), 온라인 관 련 연구들에서는 회피 반응, 접근 반응, 즐거움, 습득한 정보, 구매 여부, 만족도, 상호 작용, 지출한 비용, 충성도, 만족도 등이 사용되었다(J.…”

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“…Mallat et al, 2009 Ha et al, 2008;J. Kim et al, 2010 Bitner, 1992; S. Rose et al, 2012;V. Mummalaneni, 2005 …”

mentioning

confidence: 99%

Application of the Stimulus-Organism-Response Model on Consumer's Continued Intention to Use Mobile Payment Services : Multiple Mediation Model

Kim¹,

Rha²

2016

Journal of Korean Home Management Association

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This study uses S-O-R framework to examine the relationships among consumers' perception of economic benefits, usefulness, privacy risks, switching cost, and emotions and continued intention usage. Results from an online survey of 324 qualified respondents were analyzed using the structural equation model. The results of the survey showed that first, perceived economic benefits and perceived usefulness has a positively effect on consumers' positive emotions. Second, perceived privacy risks have a negative effect on consumers' positive emotions. Third, perceived usefulness has a negative effect on consumers' negative emotions. Fourth, perceived switching cost has a positive effect on consumers' negative emotions. Fifth, consumers' positive and negative emotions have an effect on continuous usage intention. Sixth, consumers' positive and negative emotions have a mediating effect. The S-O-R model can explain consumer's continued intention to use mobile payment services. The study analyzed the emotional elements of mobile payment services. Emotional elements through mobile payment services can be applied to other financial services. Therefore, this study can guide emotional related practices with various future consumer electronic services.--

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An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors

Cited by 285 publications

References 12 publications

Stay or leave: Applying Approach–Avoidance Theory to virtual environments

Stay or leave: Applying Approach–Avoidance Theory to virtual environments

Intention to Purchase Products under Volume Discount Scheme: A Conceptual Model and Research Propositions

Application of the Stimulus-Organism-Response Model on Consumer's Continued Intention to Use Mobile Payment Services : Multiple Mediation Model

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