“…Reengineer business process: Design a reengineering process (Harrison & Pratt, 1993), launch problem solving project (Furey, 1993), and transform the organization process (Loukis, Pazalos, & Georgiou, 2009;Manganelli & Klein, 1994) is what a literature suggests at this stage. During this stage, before implementing a reengineered process, it is suggested to go thorough pilot testing in a particular area of an organization.…”