An empirical examination of Web 2.0 technologies and its readiness for business

Giovando

et al. 2022

BFJ

PurposeDespite the undoubted role of knowledge in the small family business (FB) in the restaurant and fast-food industry, there are some main challenges in the knowledge-sharing (KS) orientation for promoting their business. This study tries to recognise and explore the drivers influencing these enterprises' KS processes.Design/methodology/approachThe authors applied combined exploratory and confirmatory analysis in two studies. In the first study, by the Delphi method, the 22 experts consisting of managers, FB owners and academic professors explore and forecast significant items and drivers. The second study is a confirmatory factor analysis (CFA) for validating the first study's indicators using the survey collected amongst 218 restaurants and fast foods employees.FindingsThe findings indicate 23 indicators in three main drivers of individual, organisational and technological, are critical for KS in small FBs in the investigated industry.Originality/valueThis research supports the understanding of knowledge management and the FB and contributes to recognising the influential factors for KS amongst small and medium-sized family businesses in the food-related industry. Also, by identifying and ranking the most significant factors, this research will help entrepreneurs facilitate FB entrepreneurship. Finally, the results provide practical implications for current and future KM and FB decision-makers.

Section: Discussioncontrasting

confidence: 96%

What are the fundamental knowledge-sharing drivers of small family businesses in the restaurant and fast-food industry?

Giovando

et al. 2022

BFJ

“…Knowledge sharing systems combine all three types of systems which provide a tool for sharing knowledge especially explicit knowledge. The previous studies such as Kosalge (2015) and Oyefolahan and Dominic (2013) have supported these findings and emphasized on the great role of knowledge sharing systems as enablers for the practice of knowledge sharing. Organizations in OG industry already have the information technology in place; only they need to focus on maximizing the usage of such technology.…”

Section: Discussionmentioning

confidence: 67%

“…Web 2.0 includes technology such as online/virtual communities of practice (CoPs) and the intranet. Although the literature indicates the importance of using Web 2.0, the adoption rate is low, because of the fact that implementation is difficult as it is a social platform and must grow organically versus being imposed on employees (Kosalge, 2015).…”

Section: Technological Dimensionmentioning

confidence: 99%

Key factors influencing knowledge sharing practices and its relationship with organizational performance within the oil and gas industry

Ali¹,

Selvam²,

Paris

et al. 2019

JKM

118

Purpose This study aims to investigate the key elements that influence knowledge sharing practice, primarily the relationship between knowledge sharing practice and organizational performance within the oil and gas (OG) industry. Design/methodology/approach A sample of 203 responses was collected from the OG industry using an online questionnaire. Data were analyzed using applied structural equation modeling to validate the model and test the hypotheses. Findings The results indicate that significant relationships exist among the model constructs. These findings provide a better understanding of the factors that influence knowledge sharing practices within the OG industry. These findings prove that knowledge sharing practices positively impact organizational performance through cost reduction, organization growth and intangible benefits. Practical implications This study demonstrates that organizations in the OG industry may increase performance by adopting knowledge sharing practices. This study also provides practitioners with important information to enhance knowledge sharing practice within their organizations. For instance, managers should focus on Web 2.0 and other knowledge sharing systems to facilitate both tacit and explicit knowledge sharing. The findings provide empirical evidence that knowledge sharing practices allow organizations to transfer expert knowledge to younger generations of employees. As a result, organizations will be able to capture knowledge and alleviate the negative impact of high staff turnover within the OG industry. Originality/value The lack of knowledge sharing practices and the eminent loss of technical knowledge within the (OG) industry, because of retirements and turnover, create a difficult challenge for practitioners. Research on knowledge sharing within the OG industry is limited. Therefore, this study provides an in-depth analysis regarding the critical knowledge sharing practices and valuable information to researcher and practitioners’ knowledge sharing practices within the OG industry.

Journal of Organizational and End User Computing

“…Employee adoption is one of the most critical challenges of Enterprise Web 2.0 (McAfee, 2009a;Parise et al, 2009). Enterprises' implementation of this emerging technology needs to be acceptable to individual employees as organisations cannot force employees to adopt it (Kosalge & Tole, 2010).…”

Section: Enterprise Web 20mentioning

confidence: 99%

Participating in the Enterprise Web 2.0 Platform

Alqahtani

Abunadi

2016

The incorporation of Enterprise Web 2.0 technologies has been very important to various business organisations and institutions. This is because these technologies possess social and collaborative features that allow employees to communicate collaborate and share knowledge more effectively. Despite the importance of Enterprise Web 2.0, its application faces challenges, chief among them being employee resistance. In order for organisations to successfully implement these social and collaborative technologies within the workplace, employee involvement is necessary. Since Enterprise Web 2.0 technologies are group-based applications, the development of trust is a pre-requisite for group communication and engagement over this social medium. This research therefore explores the role of trust in users' adoption of, and participation in, Enterprise Web 2.0 technologies. In this research, a qualitative approach using focus groups and interviews as data collection techniques was used. The study found that there was an inherent level of user trust due to the transparency of Enterprise Web 2.0, the moderating role of the community, and the professionalism of the workplace environment.