An empirical analysis of perceived significance of information security service quality to predict the organisational performance in software service industry

Bahl, Sanjay; Wali, O. P.

doi:10.1007/s40012-013-0020-6

Cited by 6 publications

(3 citation statements)

References 50 publications

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“…Much more often researchers use the case study method (Vivek et al, 2008;Amiruddin et al, 2013, Svejvig, 2011 or a quantitative method where the research tool is a survey questionnaire (Ali and Green, 2012;Bahl and Wali, 2013;Yu, 2014). With the last method, it is then possible to build ITO models.…”

Section: Methodsmentioning

confidence: 99%

A Longitudinal Analysis of IT Outsourcing in Large Polish Organizations

Słoniec¹

2021

ERSJ

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Purpose:The purpose of the research was to determine the dynamics of the development of information technology outsourcing (ITO) in large organizations in Poland. The development of onshoring and offshoring was examined, the types and forms of services most commonly outsourced, the recipients of services within the organization, multisourcing, contract duration, method of payment, the impact of the Covid-19 pandemic on ITO, and the organization's plans for ITO. Design/Methodology/Approach: Longitudinal methods (extracting over time, mapping, visualization) were used. A diagnostic survey was used to collect data on ITO, the research tool was a survey questionnaire. Data was collected using the CATI (Computer Added Telephone Interview) method in the periods January-February 2016 and January-February 2021. Each time, 200 large organizations in Poland participated in the research. The research problem concerned the dynamics of ITO development in Poland. The research questions included the determination of the dynamics of ITO development assessed from the client's side, the types and forms of services that are developing most dynamically, changes in the features of outsourcing contracts, the exchange of enterprises regarding ITO and the impact of the pandemic on ITO activities. Findings: The use of IT outsourcing in large organizations in Poland is growing, the rate of development dynamics by a big percent, especially in relation to offshoring. Outsourcing of more complex and business-critical activities and the use of cloud services are growing. Specialization and multi-sourcing are on the rise. Outsourcing contracts tend to be signed for a short period of time or the duration of the contract depends on the specifics of the project. However, there is a tendency to extend cooperation in outsourcing. The most common form of payment for services is a fixed price, although there is a trend towards other forms of payment. The COVID-19 pandemic had a weak but rather positive effect on the use of outsourcing. Companies plan to maintain the current relationship between internal and external services or expand ITO. These trends are expected to continue. Practical Implications: ITO suppliers may be advised to specialize their services and offer a wider range. Customersprudent supplier selection and multi-sourcing. Originality/Value: The trends in the development of IT outsourcing in large organizations in Poland and changes occurring in outsourcing contacts were determined.

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Section: Methodsmentioning

confidence: 99%

A Longitudinal Analysis of IT Outsourcing in Large Polish Organizations

Słoniec¹

2021

ERSJ

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“…The model of Ali and Green (2012), presents the impact of IT intensity and effectiveness of IT management on IT outsourcing decisions. In the model of Bahl and Wali (2013) it was assumed that the performance of an organization measured by tangible and intangible assets is influenced by the quality of the security service.…”

Section: Related Work In Reference To Structural Models In It Outsourcingmentioning

confidence: 99%

The Level of Outsourced Tasks in IT and its Dependence on Selected Explanatory Factors

Słoniec¹

2021

ERSJ

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Purpose:The main aim of this article is to determine the impact of selected factors on the level of activities outsourced in the organization to IT outsourcing (ITO). This goal was achieved by building a structural model where the modeled value was the level of outsourced IT activities. Next, it was indicated the factors that have a stimulating and limiting effect on the modeled quantity, and to determine the level of influence. The model was tested on data from economic practice (large Polish organizations). Design/Methodology/Approach: A critical study by review literature and descriptive analysis method, with empirical and formal methods. For the collection of data, the research tool used is a questionnaire, statistical methods were applied to construct the research model and test the hypotheses with structural equations methodology. Findings: The seven variables had an impact on the level of ITO. The stimulating effect had benefits of this service, reasons for using ITO (onshoring and offshoring), factors of a successful relationship with the service provider and factors determining the choice of an ITO service provider. The limiting effect had the risk factors of ITO (onshoring). The risk factors of ITO (offshoring) had a stimulating effect. Practical Implications: The model shows factors that have a stimulating and limiting effect on the level of ITO. This allows the management of an organization that uses ITO or has the intention to do so, and organizations that provide outsourcing services in the IT area, to pay attention to particularly important factors and to ignore factors that are not important. Originality/Value: Construction of the structural model of the level of outsourced IT activities. Identification of factors that stimulate and restrict the level of outsourced IT activities, and determination of the level of impact of these factors on the modeled variable.

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“…The model developed by Ali and Green [15] examines the impact of IT intensity and IT governance effectiveness on IT outsourcing decisions. Bahl and Wali's [16] model assumes that the quality of the security service affects the performance of the organisation, which is measured by both tangible and non-tangible assets. In a hierarchical three-level model of overall satisfaction with outsourcing, Kim [17] highlighted that the effectiveness of management is influenced by the parameters of the contract and the closeness of the relationship between supplier and customer.…”

Section: Introductionmentioning

confidence: 99%

Risk Factors Determining the Benefits of It Outsourcing – a Structural Model

Sloniec

2023

Preprint

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(1) The main purpose of this article is to analyse the relationship between risk factors and the benefits of Information Technology Outsourcing (ITO). For this purpose, a structural model was created to determine the dependency of the benefits on the importance of the risk factors associated with this service. (2) The research methodology included: a literature review, descriptive analysis, and empirical and formal methods. A survey questionnaire was used to collect data, and structural equation methodology was used to build and verify hypotheses. The structural model was tested on data from business practice - 200 large organizations, mostly enterprises, operating in Poland and using IT outsourcing. (3) The purpose was accomplished by determining the relationship between the IT outsourcing benefits and the risk factors' importance. The strongest relationship exists between supplier-related risk factors and technological benefits, while a slightly weaker relationship exists between economic risk and economic benefits and customer-related risk and organizational benefits. The weakest relationship exists between security risks and strategic benefits. (4) The article’s originality and value consist in establishing the existence of a relationship between risk factors and the benefits of IT outsourcing, and in identifying which groups of risks have the strongest impact on the benefits of ITO, which can be exploited by the service suppliers.

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An empirical analysis of perceived significance of information security service quality to predict the organisational performance in software service industry

Cited by 6 publications

References 50 publications

A Longitudinal Analysis of IT Outsourcing in Large Polish Organizations

A Longitudinal Analysis of IT Outsourcing in Large Polish Organizations

The Level of Outsourced Tasks in IT and its Dependence on Selected Explanatory Factors

Risk Factors Determining the Benefits of It Outsourcing – a Structural Model

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