An e-patient’s End-user community (EUCY): The value added of social network applications

Winston, Elaine R.; Medlin, B. Dawn; Romaniello, B. Adriana

doi:10.1016/j.chb.2011.12.016

Cited by 14 publications

(3 citation statements)

References 16 publications

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“…Regardless, healthcare organizations cannot ignore the inevitable arrival of social media and the accompanying increase in patient expectations. Rather, they should welcome the opportunity to rethink information systems strategies to incorporate simple but sophisticated patient facing social media to improve relationships with patients and families [6], [28]. Speeding up and enriching communication with and between patients using social media platforms that facilitates access to information and clinicians, intuitively infers higher patient and provider satisfaction, better health outcomes, and reasonable value for money as a byproduct.…”

Section: Technology Evolutionmentioning

confidence: 99%

Social Media in Healthcare

Gamache-OLeary¹,

Grant²

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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Section: Technology Evolutionmentioning

confidence: 99%

Social Media in Healthcare

Gamache-OLeary¹,

Grant²

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…A further group of 12 studies studied the content of online interaction in a more qualitative manner. Rather than quantifying the interaction taking place online, these studies applied qualitative methods such as conversation analysis [19], case studies [55] and ethnography [51] to identify connections between individuals that could be interpreted to constitute mediated communities. Moreover, we positioned on this level three experimental studies in which characteristics of interaction (moderation [56], persuasive strategies [22] and social control [36]) were manipulated.…”

Section: Inter-personal and Situational Levelmentioning

confidence: 99%

Internet Science

2015

Lecture Notes in Computer Science

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“…few tens of persons (cf. Winston, Medlin & Romaniello, 2012). Participation in CoPs is assumed to lead to the accumulation of experience, stimulation of the social construction of knowledge, and the development of expertise (Bereiter, 2002;Engeström & Sannino, 2010;Fuller, Unwin, Felstead, Jewson & Kakavelakis, 2007;Lave & Wenger, 1991;Paavola, Lipponen & Hakkarainen, 2004).…”

Section: Knowledge Sharing and Conceptual Artifacts In Communities Ofmentioning

confidence: 99%

Online help-seeking in communities of practice: Modeling the acceptance of conceptual artifacts

Nistor

Schworm

Werner

2012

Computers & Education

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Interactive online help systems are considered to be a fruitful supplement to traditional IT helpdesks, which are often overloaded. They often comprise user-generated FAQ collections playing the role of technology-based conceptual artifacts. Two main questions arise: how the conceptual artifacts should be used, and which factors influence their acceptance in a community of practice (CoP). Firstly, this paper offers a theoretical frame and a usage scenario for technology-based conceptual artifacts against the theoretical background of the academic help-seeking and CoP approach. Each of the two approaches is extensively covered by psychological and educational research literature, however their combination is not yet sufficiently investigated. Secondly, the paper proposes a research model explaining the acceptance of conceptual artifacts. The model includes users' expectations towards the artifact, perceived social influence and users' roles in the CoP as predictors of artifact use intention and actual usage. A correlational study conducted in an academic software users' CoP and involving structural equations modeling validates the model, suggesting thus a research line that is worth further pursuing. For educational practice, the study suggests three ways of supporting knowledge sharing in CoPs, i.e. use of technology-based conceptual artifacts, roles and division of labor, and purposeful communication in CoPs. Highlights• FAQ collections play the role of technology-based conceptual artifacts.• Artifact use and acceptance in communities of practice is insufficiently studied. • This study combines the community of practice and the help-seeking approach. • A conceptual model of artifact use and acceptance is empirically tested.• The findings suggest ways of fostering communities of practice at workplace.

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An e-patient’s End-user community (EUCY): The value added of social network applications

Cited by 14 publications

References 16 publications

Social Media in Healthcare

Social Media in Healthcare

Internet Science

Online help-seeking in communities of practice: Modeling the acceptance of conceptual artifacts

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