An e-Government Project Case Study - Interview based DEMO Axioms' Benefits Validation

Abstract

This paper has as its background, a practical enterprise change project where the Design and Engineering Methodology for Organizations (DEMO) was used in the initial stage as to give a neutral and concise but comprehensive view of the organization of a local government administration in the process of implementing an e-government project. The main contribution presented in this paper is an interview based qualitative validation of some of DEMO's axioms and claimed benefits -something that, to our knowledge has never been done up to now. Namely, we were able to validate DEMO's qualities of conciseness and comprehensiveness brought about by the transaction and distinction axioms and also the stability of its ontological models which are, by nature, highly abstracted from the human and technological means that implement and operate an organization.

A decade of Portuguese research in e-government: evolution, current standing, and ways forward

“…It is worth noting the significant weight of documents that propose new models, systems or methods when compared with the number of studies based on empirical data. (Campos and Soares, 2014;Costa et al, 2010;Dias and Rafael, 2007;do Nascimento et al, 2005;Filho and Ribeiro, 2014;Gaaloul et al, 2014;Gomes et al, 2011Gomes et al, , 2012Gomes and Ribeiro, 2009;Irani et al, 2010;Luján-Mora and Masri, 2012;Maciel et al, 2009a;Marques et al, 2011Marques et al, , 2012Marques et al, , 2013Olmstead et al, 2007;Pedrosa et al, 2013;Rodrigues et al, 2010a;Sanz et al, 2010;Tavares and Oliveira, 2014;Tavares, 2008;Tavares and Silva, 2006;Teixeira et al, 2014;Vieira et al, 2011) Case study 13 19 (Aveiro and Pinto, 2013;Becker et al, 2011;Dias and Narciso, 2010;Maciel et al, 2009bMaciel et al, , 2010Pinto and Aveiro, 2014;Rocha and Sá, 2014;Rosa et al, 2013;Rocha, 2012, 2013;Santos et al, 2013;Tsaravas and Themistocleous, 2011) Content analysis 9 13 (Aleixo et al, 2012;Dias and Costa, 2013;Dias and Gomes, 2014;…”

“…Judicial system 3 4 (do Nascimento et al, 2005;Gaaloul et al, 2014;Rosa et al, 2013) Healthcare 2 3 (Lapão et al, 2007;Tavares and Oliveira, 2014) Regional government 2 3 (Pinto and Aveiro, 2014;Polónia et al, 2014) Tax administration 2 3 (Pedrosa et al, 2013;…”