Abstract:Today, the automation of technological and business processes of an enterprise is one of the key trends in the development of information and communication technologies. As part of the development of management methodology and organization of services in this area, Helpdesk and Ser-viceDesk user support systems are becoming increasingly popular. However, most existing solutions do not consider the vulnerabilities of the TCP/IP protocol stack as well as the imperfection of software and operating systems, which … Show more
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