An assessment of the factors influencing loyalty among active sport event tourists: The case of Mallorca 312 in Spain

Jin, Jianying; Zhou, Bin; Nadal, Jaume Rosselló

doi:10.1002/jtr.2530

Cited by 4 publications

(2 citation statements)

References 56 publications

(75 reference statements)

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“…So, the number of surveys sent is 320*(100+100) % = 640. [22]; (8) Level of empowerment [16]. These factors are all expected to have a positive (+) impact on employees' job satisfaction, and the employees' job satisfaction factor positively impacts employees' loyalty to the organization below.…”

Section: Methodsmentioning

confidence: 99%

“…Positive coworker relationships create a shared, supportive, and united workspace, helping employees become strong warriors in the shared journey. Building positive relationships with colleagues benefits the individual and is the foundation for the organization's sustainable development [16]. When everyone works towards a common goal and supports each other, there will be a positive working environment, and success will come to everyone in the organization.…”

Section: Support From Superiors and Colleagues (Suht)mentioning

confidence: 99%

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Applying Quantitative and Data Analysis using Structural Equation Modeling for Accessing Factors Influencing Employee Loyalty

Tam

2024

J. Appl. Data Sci.

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This study aims to measure the impact of factors on the loyalty of employees at small and medium enterprises (SMEs) in Ho Chi Minh City through interviews with 640 surveys with a non-probability sampling method, a convenient approach. Quantitative analysis techniques used in the study include reliability analysis of the scale through Cronbah's Alpha index, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modeling (SEM). From the results of SEM analysis of the whole model, it is shown that the fit of the tested model is relatively high, satisfying the conditions with p-value = 0.000 < 0.05. Besides, the SEM analysis results also show that independent factors (1) Opportunities for training and resource development; (2) Direct employee involvement; (3) Support from superiors and colleagues; (4) Environment and working conditions; (5) Salary, allowances, and benefits; (6) Fair rewards; (7) Alignment with organizational goals; (8) Level of empowerment; have a positive impact on employee job satisfaction at 1% significance level. At the same time, the job satisfaction factor in the employee's work positively impacts employees' loyalty to the organization at the 1% significance level. Accordingly, independent factors explain 72.10% of the change in job satisfaction in the employee's work; the remaining 37.90% of the change is explained by other factors. In addition, job satisfaction in employees' work explained 63.1% of the shift in employee loyalty to the organization, and 36.9% of the change was explained by factors other than the model. From the research results, the authors proposed managerial implications to increase the loyalty of employees in SMEs. Finally, the study contributions help enterprise managers improve qualitatively, and obstacles to implementing the above 8 factors have been assessed.

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Section: Methodsmentioning

confidence: 99%

Section: Support From Superiors and Colleagues (Suht)mentioning

confidence: 99%

Applying Quantitative and Data Analysis using Structural Equation Modeling for Accessing Factors Influencing Employee Loyalty

Tam

2024

J. Appl. Data Sci.

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Check‐in significance: Differentiating loyalty reward members and non‐members

Hwang,

Lee,

Busser

et al. 2024

Journal of Tourism Research

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Interactions between service employees and customers at check‐in shape customers' first impressions and lead to their future behavioral intentions. Even though customer relationship management (CRM) relies heavily on the hospitality check‐in experience, research is scarce on its impacts and the moderating effect of loyalty membership programs. Based on the broaden‐and‐build theory, the current study examined customer check‐in significance associated with their outcomes and compared two groups to determine if loyalty programs have a meaningful impact. The findings confirmed the importance of the check‐in experience and the moderating effect of loyalty membership was significantly related to customers' perceptions.

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Exploring factors affecting Employee Loyalty through the relationship between Service Quality and Management Commitment a case study analysis in the iron and steel industry Al Ezz Dekheila Steel Company in Egypt

Abd-El-Salam

2023

Cogent Business & Management

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An assessment of the factors influencing loyalty among active sport event tourists: The case of Mallorca 312 in Spain

Cited by 4 publications

References 56 publications

Applying Quantitative and Data Analysis using Structural Equation Modeling for Accessing Factors Influencing Employee Loyalty

Applying Quantitative and Data Analysis using Structural Equation Modeling for Accessing Factors Influencing Employee Loyalty

Check‐in significance: Differentiating loyalty reward members and non‐members

Exploring factors affecting Employee Loyalty through the relationship between Service Quality and Management Commitment a case study analysis in the iron and steel industry Al Ezz Dekheila Steel Company in Egypt

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