An Assessment of Recovsat Utilization for Different Service Typologies

Costa, Ana Cristina; Puga-Leal, Rogério; Pereira, Zulema Lopes

doi:10.12776/qip.v16i2.64

Cited by 1 publication

(3 citation statements)

References 18 publications

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“…That means the recovery of satisfaction. This aligns with the vision of researchers Costa et al (2012), who assert that a recovery service can remedy a failure relating to an offer by transforming losses into gains. The term "recovery service" is used to refer to the way in which things have recovered.…”

Section: Recovery Servicessupporting

confidence: 57%

“…That is, the risk of negative incidents increases mutually with increasing customer demand, making zero failure impossible. Following this logic, researchers Costa et al (2012) assert that increased demand induces a high probability of failure. They add that this is why it is necessary to intervene with recovery services.…”

Section: Literature Reviewmentioning

confidence: 99%

“…They must lead to the promised results. However, there will always be purchases that fail, which implies the need for an effective recovery service (Costa et al, 2012). The question that arises is in relation to the determinants of successful recovery and resilience.…”

Section: Recovery Servicesmentioning

confidence: 99%

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Reflections on resilience in the context of failure - Proposal of a Theoretical Framework

Errabi

2023

Am. J. IR 4. Beyond

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In perfect, ideal situations, everything is running smoothly and under the best conditions. The business is running smoothly, all the customers are satisfied and all the products delivered are in order. Suddenly, at any time, unexpected problems arise and affect the smooth running of the business. If zero failures are therefore unthinkable in any unstable environment subject to uncertainty, what can we say about the link between failure and resilience? Indeed, despite the concrete truth of the environment, it is in the latter that many beautiful things arise. Willingness versus action is the source of resilience and progress. This paper presents an overview of the theoretical framework linking context failure, compensatory strategies and resilience. More specifically, we focus on the contribution of compensatory or restitution strategies to the recovery of resilience. From the literature review, we examined several research works on failure contexts in order to subsequently propose a research model reflecting the role of compensations in recovery and resilience.

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Section: Recovery Servicessupporting

confidence: 57%

Section: Literature Reviewmentioning

confidence: 99%