An assessment of quality management in the US/Mexico export processing industry

Vargas, Gustavo; Johnson, Thomas W.

doi:10.1080/00207549208948126

Cited by 9 publications

(7 citation statements)

References 2 publications

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“…Although research has extensively examined quality management in industrialized countries such as the USA, Japan, the UK, and other European countries (Benson et al, 1991;Easton, 1993;Flynn, 1992;Garvin, 1986;Oakland and Aldridge, 1995;Porter and Smith, 1993), studies on quality in the developing countries are limited. However, interest is growing in countries such as India and Mexico (Knotts and Tomlin, 1994;Lakhe and Mohanty, 1994;Motwani et al, 1994;Vargas and Johnson, 1992). In general, the literature suggests that the quality movement is lagging in developing countries and that they are still perceived as producers of rather poor quality items.…”

Section: Literature and Methodologymentioning

confidence: 99%

TQM practices in Costa Rican companies

1999

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As regional import barriers fall and trading blocks are formed, small nations become viable options for sourcing components as part of multinationals’ value chain activities. Such countries can seek to gain competitive advantage either through complex or simple endowment factors. Analyzes several TQM domains (those used within the criteria for the Malcolm Baldrige Award) to identify whether Costa Rica has the capability to provide a key complex factor: the ability to absorb quality management methodologies. Concludes that Costa Rican organizations do focus more on quality than on low‐cost volume production and have appropriately trained personnel. Points out areas where Costa Rican firms need to improve performance and particularly the need to incorporate quality management at the design phase.

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Section: Literature and Methodologymentioning

confidence: 99%

TQM practices in Costa Rican companies

1999

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“…The managers' comments concerning training and the quantitative results suggest that training is very important for Mexican professionals, which is encouraging since a lack of quality training is a barrier to quality itself [Tamimi & Sebastinaelli, 1998]. Mexican professionals are likely to embrace quality training, which has been found to be effective in maquiladora quality efforts [Vargas & Johnson, 1992]. When professional Mexican employees are given the right training, incentives, and time to adapt to quality-oriented HRM practices, they have the ability to work quite effectively in quality-oriented companies.…”

Section: Latin American Business Reviewmentioning

confidence: 99%

Professional Mexican Employees: The Essential Element in Mexican Maquiladora Quality Improvement Initiatives

Romero¹

2003

Latin American Business Review

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As global competition continues to increase, quality is a crucial factor for firms to survive. Regarding quality in Mexican maquiladoras, Mexican professionals are suggested as the essential factor in successful quality programs. In this study, the literature related to quality in Mexico is reviewed, and propositions designed to test the main thesis are suggested. Additionally, exploratory data about professional Mexican worker perceptions of quality programs in maquiladoras are examined. Based on these results and the literature reviewed, Mexican professionals seem to hold significant promise in maximizing quality results. RESUMEN.A medida que continúa aumentando la competencia global, la calidad se convierte en un factor de vital importancia para la supervivencia de las empresas. Con respecto a la calidad de las maquiladoras mejicanas, los programas de calidad exitosos consideran como elemento esencial del logro a sus profesionales. En este estudio examinamos la literatura relacionada a la calidad en México, ofreciendo propuestas trazadas para probar Eric J. Downloaded by [McMaster University] at 20:53 22 December 2014las principales tesis sugeridas. Además, también analizamos los datos exploratorios sobre la percepción que los trabajadores profesionales mejicanos tienen de los programas de calidad implantados en las maquiladoras. Con base en estos resultados y la literatura analizada, parece que los profesionales mejicanos representan una promesa importante para maximizar los resultados de la calidad. RESUMO.A medida que a competição mundial aumenta, a qualidade passa a ser um fator primordial para a sobrevivência das empresas. Os profissionais mexicanos são considerados elementos essenciais para os programas de qualidade bem sucedidos nas maquiladoras mexicanas. Neste estudo, a literatura referente à qualidade no México é revista, e propostas para testar as principais teorias são sugeridas. Além disso, são examinados dados exploratórios sobre as percepções do trabalhador mexicano especializado em relação aos programas de qualidade nas maquiladoras. Com base nestes resultados e na literatura revista, os profissionais mexicanos parecem ser os responsáveis pela expressiva confiança na maximização dos resultados de qualidade.

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“…suppliers to the final customers, internal as well as external, using systems approach of documented sets of procedures and control of process variability, in a team spirit with top management commitment (Oakland, 1989). Although researches have extensively examined quality management practices in industrialized countries such as the USA, Japan, the UK, and other European countries (Benson et al 1991;Easton, 1993;Oakland and Aldridge, 1995;Porter and Smith, 1993), empirical studies on total quality management in the developing countries are limited, However, interest on quality is growing in these countries such as India and Mexico (Knotts and Tomlin, 1994;Lakhe and Mohanty, 1994;Motwani et al, 1994;Vargas and Johnson, 1992). There is a trend towards stronger demand for improved measures of the performance of companies and TQM has significant role to play in this direction (Williams, R., Wiele T., Iwaarden 1., 2004).…”

Section: Introductionmentioning

confidence: 99%

Assuring Input Quality under TQM Practices: A Comparative Analysis of Four Major Indian Passenger Car Companies

Prashar

Jasial

2008

Asia Pacific Business Review

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The automobile industry, on one hand, is facing stiff global competition in light of all major US, European and Asian car manufacturers entering at different price points in the Indian market while the other end is witness of customers becoming discerning and discriminately strong in demanding quality and value for ,:,oney. Hence the entire rule of the game pivots around the scopic perspectives of quality management systems III the organizations. The present study has been undertaken to evaluate the performance of selected four passenger car companies with regard to their pursuit to Total Quality Management(TQM) at input level i.e. Vendor Control and Control of Purchased Material. The paper unfolds performance of these players on selected dimensions and concludes with the fact that wide scope is still available for reaching to the global vistas.

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An assessment of quality management in the US/Mexico export processing industry

Cited by 9 publications

References 2 publications

TQM practices in Costa Rican companies

TQM practices in Costa Rican companies

Professional Mexican Employees: The Essential Element in Mexican Maquiladora Quality Improvement Initiatives

Assuring Input Quality under TQM Practices: A Comparative Analysis of Four Major Indian Passenger Car Companies

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