2017
DOI: 10.5815/ijeme.2017.02.04
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An Assessment of Data Mining Based CRM Techniques for Enhancing Profitability

Abstract: Customer Relationship Management (CRM) system is used to manage company relations with the existing and prospect customers. Data mining is used in organization for decision making and forecasting of prospective customers. We have studied recent literature related to use of data mining techniques for CRM. Based on review of the contemporary literature, we analyzed different data mining techniques employed in different types of business, corporate sectors and organizations. We illustrated a critical review table… Show more

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Cited by 7 publications
(4 citation statements)
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“…(Abdur Rahman, M.N.A. Khan, 2017) The CRM data mining framework builds strong customer relationships and manages relationships between companies and customers in today's modern business world. Data mining has gained popularity in various CRM applications in recent years, and classification models are an important data mining technique to use in practice.…”
Section: Literature Reviewmentioning
confidence: 99%
“…(Abdur Rahman, M.N.A. Khan, 2017) The CRM data mining framework builds strong customer relationships and manages relationships between companies and customers in today's modern business world. Data mining has gained popularity in various CRM applications in recent years, and classification models are an important data mining technique to use in practice.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Rahman and Khan portrayed that the user relationship management system is employed to administer the associations among the firms with the prevailing and viewpoint users. The information extraction is employed in firms for performing choices and predicting the potential users [1]. Sachan et al entailed that the information extraction schemes are employed widely for removing the hidden, formerly new and possibly needful data from the immense information set by making use of arithmetic and intellectual schemes [2].…”
Section: Literature Survey Information Extractionmentioning
confidence: 99%
“…A survey of latest optimization methods for big data applications is presented in [29]. Revision of data mining algorithms used for CRM is presented in review paper [30].…”
Section: B Related Work Reviewmentioning
confidence: 99%