An Assessment Methodology about the Effectiveness of Mobility IT Solutions: Application to Six Demo Sites

Abstract

Considering the significant growth rate of populations in urban areas, public transport has become vital to urban living. Promoting the culture of Mobility as a Service (MaaS) among travelers has become unavoidable to address climatic challenges, particularly the global warming phenomenon. To encourage the use of public transport, it is important to introduce innovative IT solutions to the ecosystem of TSPs (Transport Service Providers) backed by an in-depth analysis to meet the expectations and the needs of the TSPs and the travelers. Building on the work from a previous paper, which introduced an assessment methodology based on the calculation of the effectiveness of IT solutions to meet traveler’s needs and expectations, this paper presents the results of an intersectional assessment by applying this methodology with data collected in six demo sites (Athens, Barcelona, Liberec, Osijek, Padua, and Warsaw). This paper will help to understand better this quantitative assessment methodology, and especially help IT developers and TSPs understand better how to apply it to their IT solutions. Results of this assessment show which of these IT solutions (functionalities) are worth investment, considering the satisfaction level of both TSPs and travelers. This assessment methodology is scalable to other demo sites and datasets in further developments.