An architecture and applications for speech-based accessibility systems

Turunen, Markku; Hakulinen, Jaakko; Räihä, Kari-Jouko; Salonen, Esa-Pekka; Kainulainen, Anssi; Prusi, Perttu

doi:10.1147/sj.443.0485

Cited by 34 publications

(11 citation statements)

References 31 publications

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“…Of particular relevance to this paper is the JASPIS [7] architecture which utilises an agent-manager-evaluator model of interaction. A central manager holds a shared information store and is connected to other managers through a star-based topology.…”

Section: Current Architecturesmentioning

confidence: 99%

Development of a Java-based unified and flexible natural language discourse system

Hanna

O'Neill

Stewart

et al. 2009

Proceedings of the 7th International Conference on Principles and Practice of Programming in Java

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This paper outlines the design and development of a Java-based, unified and flexible natural language dialogue system that enables users to interact using natural language, e.g. speech. A number of software development issues are considered with the aim of designing an architecture that enables different discourse components to be readily and flexibly combined in a manner that permits information to be easily shared. Use of XML schemas assists this component interaction. The paper describes how a range of Java language features were employed to support the development of the architecture, providing an illustration of how a modern programming language makes tractable the development of a complex dialogue system.

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Section: Current Architecturesmentioning

confidence: 99%

Development of a Java-based unified and flexible natural language discourse system

Hanna

O'Neill

Stewart

et al. 2009

Proceedings of the 7th International Conference on Principles and Practice of Programming in Java

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“…It is a flexible allowing the user to have full control of the dialog (McTear, 2002) and supports multimodal dialog input (Turunen et al, 2005). User preferences and device requests are processed by the User Modeling module and are handled by the Dialog and Navigation Manager.…”

Section: Wwwintechopencommentioning

confidence: 99%

Multimodal Accessibility of Documents

Tsonos¹

2008

Advances in Human Computer Interaction

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“…Some research has focused on adaptation of vocabulary [10]. Other approaches again aim to facilitate the development of adaptive applications [28], by defining requirements for suitable architectures. Evaluation in this case focused on users with disabilities, such as visually impaired users and their requirements.…”

Section: Adaptive Speech Dialog Systemsmentioning

confidence: 99%

Getting closer: tailored human–computer speech dialog

Metze

Englert

Bub

et al. 2008

Univ Access Inf Soc

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This paper presents an advanced call center, which adapts presentation and interaction strategy to properties of the caller such as age, gender, and emotional state. User studies on interactive voice response (IVR) systems have shown that these properties can be used effectively to ''tailor'' services to users or user groups who do not maintain personal preferences, e.g., because they do not use the service on a regular basis. The adopted approach to achieve individualization of services, without being able to personalize them, is based on the analysis of a caller's voice. This paper shows how this approach benefits service providers by being able to target entertainment and recommendation options. It also shows how this analysis at the same time benefits the customer, as it can increase accessibility of IVR systems to user segments which have particular expectations or which do not cope well with a ''one size fits all'' system. The paper summarizes the authors' current work on component technologies, such as emotion detection, age and gender recognition on telephony speech, and presents results of usability and acceptability tests as well as an architecture to integrate these technologies in future multi-modal contact centers. It is envisioned that these will eventually serve customers with an avatar representation of an agent and tailored interaction strategies, matching powerful output capabilities with advanced analysis of the user's input.

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An architecture and applications for speech-based accessibility systems

Cited by 34 publications

References 31 publications

Development of a Java-based unified and flexible natural language discourse system

Development of a Java-based unified and flexible natural language discourse system

Multimodal Accessibility of Documents

Getting closer: tailored human–computer speech dialog

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