An approach towards the design of intelligent man-machine interfaces used in process control

151 Knowledge specification and representation for an “intelligent” interface devoted to process monitoring and supervision

“…Information "intelligent" selection is based on a model of the tasks to be performed. Alternatively, the selection may be based on an operator model containing knowledge of the three ergonomic considerations shown in Figure 2 (Tendjaoui et al, 1991a(Tendjaoui et al, , 1991b): (j) What to present to the operator (we consider here that "what" contains the "why" by justifying the information displayed); (ii) When shall we display it, (iii) How shall we display it.…”

“…is developed using the "C" language on a VAX/VMS. The software hierarchy is described in more details in a paper by Tendjaoui et al (1991b).…”

Evaluation of system reliability of electronic transaction in commercial banks

“…Customer satisfaction is an important means to comment on an enterprise's service quality. Thus, in order to evaluate the service level of electronic transactions, in addition to the diversity of financial products, the ease of user interface, the sophistication of operational flow and the voice of customer (VOC) service quality, one other key factor affecting the customer satisfaction [32,33] is the data transmission quality of the real-time telecommunication network system.…”

Towards explicit consideration of time in cognitive engineering workbenches for “intelligent” assistance system design

“…As a consequence of technological development, the human operator of the industrial process control room is becoming less and less involved in manual control tasks, while at the same time, realizing ever more complex cognitive tasks to solve problems (Rasmussen, 1986;Moray 1986). In complex processes, the tendency has been to assist the operator by "assistance systems" (see for instance the works of Helander, 1988;Millot, 1988;Boy, 1988;1990;Tendjaoui et al, 1991 ;Kolski et al, 1992, and so on). These new systems can be based -or not-on Artificial Intelligence approach, such as expert systems.…”