Other than the factor of multiple morbidities, literature describes speci c conditions that are often associated with complex patients. ese factors include the diagnosis of heart failure, anxiety, depression, and medication-related factors such as numerous medications and the use of insulin. 3,6 b. Social Factors Common factors include nancial problems, lack of shelter, and lack of caregiver and support, sometimes due to poor family relationships. ese factors are closely intertwined to the patient's access to care and treatment, will in uence the patient's health-seeking behaviour, and will impact his/her mental well-being. c. Behavioral Factors Common presentations of problematic behaviour that interfere with care delivery include non-adherence to medications, follow-ups, and recommended lifestyle changes. Another important problematic behaviour to note is the lack of motivation to participate in self-care. ese behaviours ought to prompt the PCP to explore for underlying ideas, concerns, and expectations of the patient, as well as social and mental health issues that contribute to these behaviours. Addressing these behaviours is essential to improving outcomes. 7 d. Mental Health e presence of depression and anxiety will impact the way care is delivered and needs to be identi ed and addressed. Complex patients have been described as high-cost high-needs patients. Frequent hospital attendance, admissions, multiple visits to various providers, long medication lists, and progression of existing chronic conditions with the development of complications are some reasons contributing to the increased cost in managing this group of patients. eir psychosocial circumstance predisposes them to a reduced capacity for resilience. ey are also more vulnerable to fragmented care as a result of the social dimension. 8 It is important for PCPs to identify a complex case when they see one. ese patients often require more intensive medical services coordinated across multiple providers as well as a wide range of social supports to maintain their health and functioning. However, caring for complex patients can be challenging. Time is often cited as a key challenge to the PCP and it seems almost impossible to understand and address the multiple issues in complex patients. Gaps in information transfer when the patient transfers from the hospital to the community, or between the key stakeholders involved in care, is another challenge. Care is thus