An Approach of Web Service Quality Attributes Specification

Abstract

Web Services are considered a new way of building software applications based on Services that are available through the Internet. However, Web Services still face many problems that are limiting their adoption. One of the causes of this problem is the lack of metadata about the quality attributes of Web Services, which make Service Requesters reluctant to integrate Web Service with their applications. This paper proposes a novel ontology that describes a model of the requester-oriented Web Services' quality attributes. The ontology is based on previous quality models which have been refined and modified specifically to address the quality issues as they relate to the requester of Web Services. Also an analysis will describe how some of the quality attributes in the previous model can be evaluated using different types of test cases.

Service quality in the healthcare sector: a systematic review and meta-analysis

“…The study has identified 41 distinctive measures of healthcare service quality (Table 2). The factors commonly used to measure the quality of servicescape are identified as physical environmental quality, diagnostic aspect of care, resources and capacity, tangibility, financial and physical access to care and access (Herstein & Gamliel, 2006; Ahmad & Sungip, 2008; Sharma & Narang, 2011; Simou, Pliatsika, Koutsogeorgou, & Roumeliotou, 2014; Marzban, Najafi, Etedal, Moradi, & Rajaee, 2015). Among the mentioned dimensions of servicescape, utilization has been less studied in the past.…”

“…Descriptive statistics (29 articles) including mean and standard deviation has been the most frequently applied technique in healthcare service quality research followed by t -test (18 articles). It was also found that both techniques have been applied in combination because service quality can be obtained by ascertaining the difference between service perception and service expectation of patients using the SERVQUAL model (Ahmad & Sungip, 2008; Irfan & Ijaz, 2011; Zarei, Daneshkohan, Khabiri, & Arab, 2015; Torabipour, Sayaf, Salehi, & Ghasemzadeh, 2016). Other major techniques preferred by researchers include correlation (17 articles), regression (17 articles), systematic literature review (12 articles) and ANOVA (11 articles).…”

“…, 2020), Iran (Goshtasebi et al. , 2009; Mohammadkarim, Jamil, Pejman, Seyyed, & Mostafa, 2011; Mosadeghrad, 2014), Malaysia (Ahmad & Sungip, 2008; Hasan, Ilias, Rahman, & Razak, 2009), Pakistan (Irfan & Ijaz, 2011; Shabbir, Malik, & Malik, 2016; Fatima, Malik, & Shabbir, 2018; Dhahri, Iqbal, & Khan, 2020), Turkey (Beyan & Baykal, 2012) and USA (Lee, 2003; Hegji & Self, 2009; Mustafa, Yang, Mortezavi, Vadamalai, & Ramsey, 2020; Thompson, Shen, & Lee, 2020). The purpose of this paper is to investigate and summarize the available literature on healthcare service quality to understand what constitutes healthcare service quality and its principal dimensions and also to highlight the prominent research gaps that will provide direction for future research.…”

“…Studies on healthcare service quality have been conducted in a variety of settings worldwide, namely Albania (Kalaja et al, 2016), Australia (Copnell et al, 2009;Dagger et al, 2007;Levesque & Sutherland, 2020), Bangladesh (Andaleeb et al, 2007), China (Li et al, 2015;Wu, Li, & Li, 2016), Denmark (Engelbrecht, 2005;Groene, Skau, & Frølich, 2008), Ghana (Abuosi & Atinga, 2013;Agyapong, Afi, & Kwateng, 2018), India (Chahal, 2008;Aagja & Garg, 2010;Chahal & Kumari, 2010;Gupta & Rokade, 2016;Singh & Prasher, 2019;Upadhyai, Jain, Roy, & Pant, 2019;Jog et al, 2020), Iran (Goshtasebi et al, 2009;Mohammadkarim, Jamil, Pejman, Seyyed, & Mostafa, 2011;Mosadeghrad, 2014), Malaysia (Ahmad & Sungip, 2008;Hasan, Ilias, Rahman, & Razak, 2009), Pakistan (Irfan & Ijaz, 2011;Shabbir, Malik, & Malik, 2016;Fatima, Malik, & Shabbir, 2018;Dhahri, Iqbal, & Khan, 2020), Turkey (Beyan & Baykal, 2012) and USA (Lee, 2003;Hegji & Self, 2009;Mustafa, Yang, Mortezavi, Vadamalai, & Ramsey, 2020;Thompson, Shen, & Lee, 2020). The purpose of this paper is to investigate and summarize the available literature on healthcare service quality to understand what constitutes healthcare service quality and its principal dimensions and also to highlight the prominent research gaps that will provide direction for future research.…”

Ontological approach to derive product configurations from a Software Product Line Reference Architecture

“…WSMO is presented as an ontology for semantically describing Semantic Web Services. Taking the Web Service Modeling Framework (WSMF) [35] as a starting point, WSMO refines and extends this framework, and develops a formal ontology and language. WSMF consists of four different main elements for describing semantic Web Services: (1) ontologies which provide the concepts and relationships used by other elements, (2) goals that define the users' objectives, i.e.…”