An Approach for E-Service Design using Enterprise Models

Abstract

Today's organisations demand new business models for value creation and innovation. Such business models require collaboration with customers and vendors in agile and flexible networks. To realise such networks, organisations are embracing service oriented models and architectures, using e-services for business communication. A major issue for a service oriented organisation is to design and offer e-services that are adapted to the needs, wants, and requirements of customers and vendors. This is a challenging task as different customer groups and vendors will have different requirements, which may vary over time, resulting in a large number of e-services. In this paper, we suggest enterprise models as being adequate instruments for design and maintenance of e-services. More specifically, we propose an approach for designing e-services based on value and goal models. Such models will ensure that the constructed e-services will satisfy the needs and wants of customers. A project from the Swedish health care sector is used to demonstrate and evaluate the proposed approach.

The Smart City Ontology 2.0: Assessing the Components and Interdependencies of City Smartness

“…Following this literature review, Henkel et al, (2011) propose a model containing four sub-processes, (i) value modelling to capture high-level economic resource transfers between actors, (ii) top-level goal identification to further refine transfers in the value model, (iii) goal-driven identification of eservices leading to e-services as means to fulfil sub-goals, and (iv) e-service refinement to select and structure the e-services that result from the goal modelling.…”

“…In a literature review of main approaches in the area of e-service design, Henkel et al, (2011) identify various methods based on business processes, business functions, business models, and goals when designing e-services. These include:  business processes have been used as a basis for designing service-based systems  business functions have also been used to drive the development of e-services  other approaches employ enterprise business models as a foundation to create IT systems  a goal-oriented analysis is used as a starting point for the design of e-services, and several levels of both goal and context diagrams are combined to analyze the requirements of ebusiness systems  high-level business goals, identified by business executives, business owners, and business modellers, which are decomposed into a hierarchy of sub-goals, and e-services provided by existing software components are designed to satisfy these sub-goals.…”

Capability-Based Business Model Transformation

“…This is most notable in the open group TOGAF framework [11], where capability frequently refers the architecture readiness of an organization. In general enterprise models has been used before as a step-wise way to analyse and change an organisation [12]. Our modelling approach is however particularly focusing on capabilities and is applying a recursive structure.…”

Development and Validation of the Method for Value Assessment of SOA-Based IS Projects

“…Jayasinghe Arachchige, Weigand and Henkel (2012) showed how REA ontology is related to modeling languages and how it could be formalized via a meta-model, but in contrast to previously mentioned studies none of four value perspectives was considered. Johannesson and Perjons (2011) propose to use e3-value model (Gordijn & Akkermans, 2001) in SOA projects for value modeling, but this approach is not aligned with the scope and the view point of stakeholders of the considered type of IS projects: e3-value approach offers the value model for multiple participants of the project while the goal of the proposed method is to assess the value for the company making the investment.…”