An Application of the Analytic Hierarchy Process to Determine Benchmarking Criteria for Manufacturing Organisations

Salem, Mohamed

doi:10.7763/ijtef.2010.v1.18

Cited by 7 publications

(5 citation statements)

References 18 publications

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“…The majority of the research conducted in logistics benchmarking is focused on performance appraisal, integration, and information systems through external benchmarking tool (Southard and Parente 2007;Binder et al 2006;Salem 2010;Suzuki 2015). However, these studies do not focus on the elements of enterprises' internal competencies, which thus represent a gap in the prior literature.…”

Section: Internal Benchmarkingmentioning

confidence: 99%

An empirical assessment of the operational performance through internal benchmarking: a case of a global logistics firm

Bhattacharya

David²

2018

Production Planning & Control

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This article solves an operational performance measurement problem of a global logistics firm through an internal benchmarking tool. The intended impact is to enable logistics firms to form a deeper understanding of their own internal processes and metrics. The methodology of this in-depth action research involves a sequential approach with a series of interviews, questionnaire-based surveys, operations data collated through observations, and process mapping yielding real-world data.A series of statistical tests are conducted to analyse the collated data. Strategic priorities of the firm are integrated with the firm's operational performance to ascertain the effective performance by considering both the tangible and intangible measures. The outcomes inform both practitioners and academics how the firm could improve its freight forwarding business's profitability by ensuring that its operations meet the prioritised criteria. The "best practice" derived from internal benchmarking forms an intermediate step towards external benchmarking. The outcomes facilitate investigating the current business strategy, the Standard Operating Procedures (SOPs), and the scope of improving those.

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Section: Internal Benchmarkingmentioning

confidence: 99%

An empirical assessment of the operational performance through internal benchmarking: a case of a global logistics firm

Bhattacharya

David²

2018

Production Planning & Control

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“…Rank reversal is another criticism about AHP, as pointed out first by Belton and Gear (1983). Salem (2010) applied the AHP methodology in the benchmarking process within three Libyan manufacturing organizations to determine its benchmarking criteria. Chan et al (2006) used AHP approach in benchmarking logistics performance of the postal industry in Hong Kong.…”

Section: Analytic Hierarchy Processmentioning

confidence: 99%

Evaluation of retail service quality – a fuzzy AHP approach

Gopalan¹,

Sreekumar

Satpathy

2015

Benchmarking: An International Journal

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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“…In this paper, a ij is calculated by the order of Table . The eigenvector “ W ” corresponding to the largest eigenvalue “ γ max ” of CM can be considered as the weights of the decision factors in terms of the corresponding element in the hierarchy level . The priority weights are calculated as follows:

(CM ‐ γ_{max} I) W = 0

…”

Section: Problem Formulation and Constraintsmentioning

confidence: 99%

A new two-stage framework for voltage stability enhancement incorporating preventive and corrective control actions

Maram

Amjady

2014

Int. Trans. Electr. Energ. Syst.

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Summary Nowadays voltage stability is an important concern in power system operation due to many blackouts caused by voltage collapse. This paper presents a new two‐stage framework for voltage stability enhancement that in the first stage a preventive control action is applied to increase the voltage stability margin of the system under normal condition. In addition, in the second stage an optimal load shedding scheme as one of the most effective tools to save system stability against severe contingencies is implemented. To do this, a new special protection system design based on definition of a multi‐objective function containing the objectives of voltage stability margin, deviation of voltage limits, branches' overload, and load shed amounts is proposed. A theta gravitational search algorithm is also suggested to solve the multi‐objective non‐linear optimization problem to determine the optimum amounts of load cut as well as the other objective functions. Furthermore, for avoiding either excessive load shedding or voltage collapse, both voltage threshold and critical time of load shedding implementation are determined by dynamic simulations. Azarbayejan area of Iran's power system in 2012 peak load time is applied as a test case of the presented framework. Effectiveness of the proposed approach is illustrated by comparing its simulation results with the results of the current load shedding scheme and two other optimization approaches. Copyright © 2014 John Wiley & Sons, Ltd.

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An Application of the Analytic Hierarchy Process to Determine Benchmarking Criteria for Manufacturing Organisations

Cited by 7 publications

References 18 publications

An empirical assessment of the operational performance through internal benchmarking: a case of a global logistics firm

An empirical assessment of the operational performance through internal benchmarking: a case of a global logistics firm

Evaluation of retail service quality – a fuzzy AHP approach

A new two-stage framework for voltage stability enhancement incorporating preventive and corrective control actions

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