“…Maurer's solution (1996) is applicable to Scope Management, Time Management and, to a certain extent, the Communication Management function. Agent technology has been more commonly applied to areas such as network and system management (Kendall, Krishna, Suresh & Pathak, 2000), decision and logic support (Burstein, McDermott, & Smith, 2000), interest matching (Object Management Group, 2000), data collection in distributed and heterogenous environments, searching and filtering, negotiating, and monitoring (Venners, 1997).…”