An Analysis of Recreation User Perceptions: Crowding, Conflict, and Satisfaction at Diamond Lake, Oregon

Abstract

This purpose of this study was to investigate visitor perceptions, particularly those related to crowding, conflict and satisfaction, within the context of Diamond Lake, while the relationship between these variables was also compared. The lake was analyzed both as a whole and across four separate zones which surround the lake. A thorough examination of visitor demographics and characteristics was included as well, in order to gain a clear understanding of the visitors who come to lake and provide additional insights into their perceptions. This study was conducted over the summer of 2012 between May and August at Diamond Lake within the Umpqua National Forest. Surveys were conducted face-to-face, on-site with visitors using an iPad format for ease in compiling and analyzing results. In total, 772 surveys were collected during the three month survey period. Results indicated that fishing was by far the predominant activity at Diamond Lake and that the majority of visitors were middle to older-aged, Caucasian males who were repeat visitors. Satisfaction was found to be consistently high among visitors, while conflict and crowding were found to be very low around the Lake. A regression analysis revealed that satisfaction items were a predictor of overall satisfaction. At the same time, conflict and crowding items were both found to be minor predictors of overall satisfaction. When compared across zones, it was found that satisfaction and conflict items were relatively consistent and there were no significant differences. However, crowding was found to be relatively higher in the North zone of the Lake, which generally sees the largest volume of visitors. iii AKNOWLEDGEMENTS I would like to begin by acknowledging the love and support of all my family and friends throughout my time in school. To my roommates and close friends Jed Walkup, Tyler Wylie, Caleb Pugh and Trevor Caplinger: I can't thank you guys enough for putting up with me over the past two years. Through all the craziness of school and work, I've never worried about where I called home and where my friends were. Most importantly, I would like to thank my parents, Dave and Rose for being the best that anyone could ask for. Mom, thanks for always taking the time to listen and say a prayer on my behalf. I wouldn't be who I am today without you. Dad, through the ups and downs, thanks for being an example of the man I can only hope to be. Your sacrifices for your family and passion for the outdoors are what first inspired me to pursue a degree in natural resources. I love you both.