An Analysis of Online Ratings of Hip and Knee Surgeons

Runge, Nicholas E.; Jay, Jordan H.; Vergara, Franz Henryk; Oni, Julius K.

doi:10.1016/j.arth.2019.12.004

Cited by 15 publications

(22 citation statements)

References 8 publications

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“…Nwachukwu et al looked at the correlation of online ratings of sport medicine surgeons and their activities on social media platforms including presence on Facebook, Twitter, and other personal websites, but the authors did not find any statistically significant correlations [5]. A recent study by Runge et al examining online ratings of AAHKS members also found that fewer years in practice (1-10 years) correlated to higher average ratings, coinciding with the present findings in this study [6]. The authors hypothesized that younger surgeons may potentially spend more time with the patient to better recognize and address the patients' expectations and more often analyze their online ratings to look at areas of improvement in interactions with patients.…”

Section: Discussionsupporting

confidence: 81%

“…Using Google Trends website traffic data, these were identified as the websites with most traffic in 2020 which included patient-generated comments that could be analyzed for the purpose of this study. In addition, these websites were correlated with previous analyses of online reviews of orthopedic surgeons in the existing literature [5,6]. To compile our list of orthopedic surgeons to analyze, we restricted our search to surgeons in the greater New York metropolitan area, including those within a 50-mile radius of New Brunswick, NJ.…”

Section: Methodsmentioning

confidence: 99%

“…Surgeons who had a combined private practice with an academic appointment were assigned to the academic practice group. The variables of practice setting, years in practice, and gender were chosen to be evaluated in this study, as these metrics were previously studied in the literature [6]. The null hypothesis was that there would be no significant difference in surgeon rating or composition of negative reviews by practice setting, years in practice, or surgeon gender.…”

Section: Methodsmentioning

confidence: 99%

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Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews

et al. 2021

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Background: With the expanding accessibility of online health-care information, patients frequently report visiting physician rating websites before choosing a surgeon. As such, it is important to analyze patients' perception of arthroplasty surgeons as reflected on physician rating websites. Methods: A total of 6402 online reviews of arthroplasty surgeons were extracted for analysis. Each review rated less than 5 on a 5-point scale was deemed a "negative" review and was subsequently assigned to an appropriate category. Reviews were stratified by practice type, years in practice, gender, and low (<3) vs high (> 3) ratings. Results: A total of 6402 reviews comprising 315 physicians were included in the analysis. The average rating for all surgeons was 4.35. The average rating for physicians in private practice was 4.3, compared to 4.5 for those in an academic setting. The average rating for physicians in practice for 1-10 years was 4.46, compared to 4.03 for those with >10 years of experience (P < .001). The most common factors contributing to negative reviews were bedside manner, wait time, poor outcome, and surgeon proficiency. Surgeon-dependent factors were more commonly associated with lower rated reviews (P < .001). Conclusions: Arthroplasty surgeons typically receive high online ratings, with a mean of 4.35 on a 5-point scale. Physicians in academic practice received higher ratings than those in private practice, and physicians who have been in practice for 1-10 years received higher ratings than those with more than 10 years in practice. The most common factors contributing to negative reviews are surgeon-dependent, including bedside manner, poor outcome, and surgeon proficiency.

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Section: Discussionsupporting

confidence: 81%

Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

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Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews

et al. 2021

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“…Several studies have analyzed the correlation between physician ratings with physician sex. A number of studies have found no correlation between the two variables 21,26,27 ; however, others have found mixed association. 10,28,29 The surgical fields in general have historically been male-saturated, and orthopaedic surgery is certainly no exception.…”

Section: Discussionmentioning

confidence: 98%

“…Overall, there is a general paucity of literature analyzing trends for orthopaedic surgeon reviews. 14,16-21 The few previous studies of orthopaedic surgeons have only been able to analyze small subsets of reviews because of the manual process of collecting online review data. To date, no previous study has been able to gather the entire data set of every orthopaedic surgeon in the United States listed on Healthgrades.com.…”

mentioning

confidence: 99%

What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis

et al. 2022

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Introduction: In the past decade, online physician review websites have become an important source of information for patients, with the largest and most popular being Healthgrades.com. Our study aims to investigate demographic and volume-based trends for online reviews of every Healthgrades-listed orthopaedic surgeon through a nationwide, retrospective analysis. Methods: All available demographic and rating information for orthopaedic surgeons (n = 28,713; Healthgrades.com) was analyzed using one-way Analysis of Variance, Tukey Studentized Range (Honestly Significant Difference), linear regression, and Pearson correlation coefficient. Results: The mean rating for all surgeons was 3.99 (SD 0.92), and the mean number of ratings was 13.43 (SD 20.4). Men had a greater mean rating at 4.02 compared with women at 3.91 (P , 0.0001), and DO surgeons had greater mean rating at 4.11 compared with MD surgeons at 3.90 (P , 0.0001). The correlation between rating and age had a significant negative correlation (P , 0.0001). The correlation between average online rating and number of reviews had a significant positive correlation (P , 0.0001). Discussion: Our analysis suggests that greater online ratings are associated with the male sex and DO degrees. In addition, our study discovered that the number of ratings was positively correlated with greater mean online ratings, whereas older age was negatively correlated with greater mean online ratings. With the advent of digital information technology, online physician review websites have become a major source of information for patients. Studies suggest that 25% to 72% of Americans use online reviews when selecting a healthcare provider. 1,2 As of 2010, over 33 different physician rating websites had been identified, 3 with the largest and most popular being Healthgrades.com. 4 Healthgrades.com allows anyone with internet access to rate a physician or hospital from one to five stars in several different categories. The mean of all reviews is posted anonymously on the physician's public

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Online ratings and narrative comments of American Head and Neck Society surgeons

Kim,

Tawk,

Kim

et al. 2024

Head & Neck

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BackgroundWe analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings.MethodsNumerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled.ResultsPatient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow‐ups. Physician education and postgraduate training did not significantly affect ratings.ConclusionOnline ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.

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An Analysis of Online Ratings of Hip and Knee Surgeons

Cited by 15 publications

References 8 publications

Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews

Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews

What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis

Online ratings and narrative comments of American Head and Neck Society surgeons

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