An analysis of Internet Banking in Portugal

Couto, J. Pedro; Tiago, María Teresa Borges; Tiago, Flávio

doi:10.14569/ijacsa.2013.041116

Cited by 3 publications

(2 citation statements)

References 26 publications

(33 reference statements)

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“…O construto confiança foi considerado relevante nos estudos conduzidos em 2013 em Portugal e em 2015 na Tailândia (COUTO et al, 2013;SUANMALI, 2015). No estudo comparativo entre os tailandeses e os estadunidenses os resultados apontam para preponderância deste construto em ambos os países.…”

Section: Desenvolvimento (Resultados E Discussões)unclassified

“…No estudo conduzido na Finlândia e Portugal, os entrevistados com mais de 36 anos, corresponde a 53,7% da amostra CRUZ, 2012). Nos demais estudos a idade não teve preponderância para a adoção, sendo a amostra composta por 63,25% com menos de 35 anos (COUTO et al, 2013;TEO et al, 2012;ZHOU, 2012) que cresceram com o uso de internet nas suas rotinas. Na amostra analisada tem universo de 12.693 entrevistados, com o perfil demográfico descrito no Quadro 1.…”

Section: Fonte: Elaborado Pelos Autoresunclassified

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Mapeamento sistemático de literatura sobre adoção de mobile banking

Batista,

Da Silva,

Corrêa

2023

R. Tecnol. Soc.

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Mobile Banking (banco móvel) é uma ferramenta que disponibiliza serviços bancários por meio de dispositivos móveis. Este estudo tem por objetivo investigar quais são os facilitadores para adoção do Mobile Banking e se fatores culturais interferem nessa adoção. A partir de uma revisão sistemática, foram analisados estudos da base de dados Digital Bibliography & Library Project, com os descritores de busca as expressões “Mobile Banking” e adoption. Os resultados validam que os construtos nativos, dos modelos de aceitação Technology Acceptance Model e Unified Theory of Acceptance and Use of Technology, assim como os construtos introduzidos, estão ratificados, bem como assinala que fatores culturais influenciam na adoção desta tecnologia. Os constructos introduzidos são: características do aparelho celular, serviços de SMS, ansiedade tecnológica e introspecção comportamental, uso sustentado, canal de preferência do usuário, onipresença do serviço móvel, garantia estrutural, reputação, prazer percebido, compatibilidade com o estilo de vida, boca a boca, capacidade de avaliação da tecnologia, intenção de reuso, construtos do TTF, competência tecnológica e cocriação. Esta pesquisa contribui por investigar, no âmbito do Mobile Banking, aspectos culturais e de fatores para adoção desta tecnologia.

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Section: Desenvolvimento (Resultados E Discussões)unclassified

Section: Fonte: Elaborado Pelos Autoresunclassified

Mapeamento sistemático de literatura sobre adoção de mobile banking

Batista,

Da Silva,

Corrêa

2023

R. Tecnol. Soc.

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The Impact of Customer Demographic Variables on the Adoption and Use of Internet Banking in Developing Economies

Bk¹

2015

J Internet Bank Commer

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Whilst most banks introduced internet banking services for the benefit of their customers, the adoption and use of the service had been very low. Strategies to increase the adoption and use of internet banking services eventually lead to the banks' goal of maximizing profit. It is therefore essential for banks to understand the factors that affect the adoption of internet banking services. The purpose of this paper is to determine demographic factors that influence the adoption of internet banking services in a bid to improving the situation. Due to the limitations in accessing the population of developing economies, a sample of one bank was selected from a developing nation, Ghana. Ghana was strategically chosen due to the high internet penetration rate. Out of 506,203 customers of the chosen bank, only 32,337 customers who subscribed to the internet banking services were used for data analysis. 31, 886 representing 98.61% of internet banking customers were resident in Ghana whilst the remaining 451 representing 1.39%

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Determinants of Internet Banking Adoption among Customers of Commercial Banks: An Empirical Study in the Jordanian Banking Sector

Alwan

Al-Zubi²

2016

IJBM

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<p>The study aimed at investigating the adoption of Internet banking by customers of Jordanian commercial banks, the barriers restraining its growth, and the solutions to some of the main hindrances that face this innovative technology. A sample of 476 customers having accounts in thirteen local commercial banks and using Internet banking was randomly selected. The self-administered questionnaire relying on a 5-point scale was used to solicit the primary data. The factor analysis-varimax rotation was used to determine the dimensions of the study items whereas the simple regression was employed to determine the relative influence of perceived privacy and security, perceived ease of use, service quality, customer trust, and customer feedback on Internet banking adoption. All the independent variables have significant impacts on Internet banking adoption whilst the best predictor of the adoption is accounted for the website quality followed by customer trust. However, the adoption rate is low and is tracked mainly by customers of high education levels and high ability in using computer applications and internet experiences. Also, the study provides some recommendations and future research to resolve the obstacles facing Internet banking adoption by customers of commercial banks in Jordan.</p>

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An analysis of Internet Banking in Portugal

Cited by 3 publications

References 26 publications

Mapeamento sistemático de literatura sobre adoção de mobile banking

Mapeamento sistemático de literatura sobre adoção de mobile banking

The Impact of Customer Demographic Variables on the Adoption and Use of Internet Banking in Developing Economies

Determinants of Internet Banking Adoption among Customers of Commercial Banks: An Empirical Study in the Jordanian Banking Sector

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