An analysis of hospital preparedness capacity for public health emergency in four regions of China: Beijing, Shandong, Guangxi, and Hainan

Li, Xingming; Huang, Jian-shi; Zhang, Hui

doi:10.1186/1471-2458-8-319

Cited by 93 publications

(112 citation statements)

References 7 publications

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“…Tertiary hospitals are general hospitals located in the city, with a bed capacity exceeding 500. These hospitals treat local residents and patients with difficult and complex diseases from all over the country [35]. Among the 33 tertiary hospitals, 6 were selected for our study (Table 2).…”

Section: Methodsmentioning

confidence: 99%

A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Ping¹,

Jolibert

2012

BMC Health Serv Res

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BackgroundPrevious research has addressed the relationship between customer satisfaction, perceived quality and customer loyalty intentions in consumer markets. In this study, we test and compare three theoretical models of the quality–satisfaction–loyalty relationship in the Chinese healthcare system.MethodsThis research focuses on hospital patients as participants in the process of healthcare procurement. Empirical data were obtained from six Chinese public hospitals in Shanghai. A total of 630 questionnaires were collected in two studies. Study 1 tested the research instruments, and Study 2 tested the three models. Confirmatory factor analysis was used to assess the scales’ construct validity by testing convergent and discriminant validity. A structural equation model (SEM) specified the distinctions between each construct. A comparison of the three theoretical models was conducted via AMOS analysis.ResultsThe results of the SEM demonstrate that quality and satisfaction are distinct concepts and that the first model (satisfaction mediates quality and loyalty) is the most appropriate one in the context of the Chinese healthcare environment.ConclusionsIn this study, we test and compare three theoretical models of the quality–satisfaction–loyalty relationship in the Chinese healthcare system. Findings show that perceived quality improvement does not lead directly to customer loyalty. The strategy of using quality improvement to maintain patient loyalty depends on the level of patient satisfaction. This implies that the measurement of patient experiences should include topics of importance for patients’ satisfaction with health care services.

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Section: Methodsmentioning

confidence: 99%

A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Ping¹,

Jolibert

2012

BMC Health Serv Res

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“…[1] The prevalence of various diseases caused by biological incidents in the past decades, such as acute respiratory syndrome,[3] influenza[45] Ebola,[67] emerging and re-emerging infectious diseases,[89] bioterrorism events,[1011] and public health emergencies. [12] In addition to the threat of high mortality, can cripple health and medical systems and significantly impair social and economic performance in society. [13] Planning and preparedness for biological disasters is essential to ensure functional continuity of the health system and other organizations involved with such incidents and can greatly reduce the economic and social costs associated with it.…”

Section: Introductionmentioning

confidence: 99%

“…[14] The health sector has a special status among all the bodies involved in disaster management because the first demand and the most important concern of people is health. [2] Meanwhile, hospitals are the most important sections for the treatment, monitoring, and supervision of biological disasters, and their preparedness is an essential component for early diagnosis and management of these incidents,[1215] and they also require special preparation, resource availability, and special skills and ability to efficiently respond to such incidents. [16] Hospitals will face numerous challenges confronting massive influx of patients suffering from bioterrorism disasters and emerging infectious diseases that may be contagious as well.…”

Section: Introductionmentioning

confidence: 99%

“…[16] Hospitals will face numerous challenges confronting massive influx of patients suffering from bioterrorism disasters and emerging infectious diseases that may be contagious as well. [817] Numerous international studies have reported similar outcomes regarding the lack of preparedness of hospitals in facing biological disasters, such as weakness in planning and organizing,[51018192021] communication,[71122] surge capacity,[58182123] resources,[482022] training and education,[610192021222324] infrastructure,[525] medical management,[7122225] supervision,[371822] and safety and security. [71624]…”

Section: Introductionmentioning

confidence: 99%

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Hospital management preparedness tools in biological events: A scoping review

Aminizadeh

Farrokhi

Ebadi

et al. 2019

J Edu Health Promot

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“…In China, hospitals are classified into three categories: (1) primary, (2) secondary and (3) tertiary, according to their ability to provide medical care, medical education and conduct medical research. For example, tertiary hospitals are usually located in city centers and serve as medical hubs for multiple regions, with comprehensive and specialized medical care being provided [17]. Further, each hospital in China is graded as either A, B or C, based on the overall evaluation of medical technology adoption, medical equipment, patient safety, hospital management, etc.…”

Section: Introductionmentioning

confidence: 99%

Social Media Landscape of the Tertiary Referral Hospitals in China: An Observational Descriptive Study (Preprint)

Wei¹,

Deng²,

Xiang³

et al. 2017

Preprint

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Background Social media has penetrated all walks of life. Chinese Healthcare Institutions are increasingly utilizing social media to connect with their patients for better health service delivery. Current research has focused heavily on the use of social media in developed countries, with few exploring its usage in the context of developing countries, such as China.Objective This study aims to examine China's best hospitals, as recognized by The National Health and Family Planning Commission (NHFPC) of the People's Republic of China, and to map out the landscape of current social media usage by hospitals when engaging with patients. MethodsWe examined the best 705 hospitals in China, collecting and analyzing their usage of popular Chinese social media applications, Sina Weibo and WeChat. Specific data included: (1) hospital characteristics (i.e. established time, number of beds, hospital type, regions/localities) and (2) status of social media usage on two of the most popular local social media platforms in China (i.e. initiated time, number of followers and number of tweets or posts). We further used a logistic regression model to test the association between hospital characteristics and social media adoption.Results A total of 537 (76.17%) tertiary-referral hospitals have created official accounts on either Sina Weibo or WeChat. Of these, WeChat is more popular than Sina Weibo. In addition, our study suggests that larger and newer hospitals with greater resources are more likely to adopt social media, while hospital type and affiliation to universities are not significant predictors of social media adoption among hospitals. ConclusionOur study demonstrated that hospitals are more inclined to use WeChat.The move by hospitals from Sina Weibo to WeChat means that patients are seen to be not satisfied by mere communication and now place more value on health services Studies have also discovered certain patterns of social media usage among hospitals; for example, large, urban, not-for-profit hospitals and hospitals that are affiliated with universities or health systems are more likely to operate official social media accounts 2 [7,8]. Despite the recognized rise in social media usage by hospitals, a survey conducted in 2014, that explored the official websites of Italian local health authorities and public hospitals, found a low presence on social media [11].Researchers [12][13][14] have also established that the effects of social media on patient engagement vary between hospitals and that substantial differences exist between social media adoption and the effects produced. Further content analysis revealed that current social media usage in public health agencies enabled the centralization of information distribution, rather than interactive communication, and a strategic communication plan was deemed necessary for expanding reach and fostering interactivity and engagement among patients [12]. A study of local healthcare

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An analysis of hospital preparedness capacity for public health emergency in four regions of China: Beijing, Shandong, Guangxi, and Hainan

Cited by 93 publications

References 7 publications

A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Hospital management preparedness tools in biological events: A scoping review

Social Media Landscape of the Tertiary Referral Hospitals in China: An Observational Descriptive Study (Preprint)

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