An analysis of Design and Collaboration in a Distributed Environment

Marmolin, Hans; Sundblad, Yngve; Pehrson, Björn

doi:10.1007/978-94-011-3506-1_11

Cited by 25 publications

(9 citation statements)

References 8 publications

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“…Some studies [26] claim that groups tend to be organized in knowledge networks where people relate to the knowledge of others. Hence, providing information about that knowledge is important, as it will increase the potential of collaboration within a group, as observed in our earlier CSCW prototypes, e.g., the CoDesk system [32] [33].…”

Section: Introductionmentioning

confidence: 99%

Supporting social awareness @ work design and experience

Tollmar

Sandor

Schömer

1996

Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work - CSCW '96

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During the last year we have been designing and studying a computer based tool intended to strengthen social group awareness within a research laboratory. While awareness has been a subject of previous research it is still unclear how it should be conceptualized and how it can be provided for a CSCW system. In order to investigate this, and hence to attempt to create a system that would gain acceptance in the user community, we have been using a mixture of user-centered and participatory design methods. This paper presents the design process, the resulting system as well as users' comments on it. Based on all this, issues related to awareness are discussed and ideas for further studies are suggested.

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Section: Introductionmentioning

confidence: 99%

Supporting social awareness @ work design and experience

Tollmar

Sandor

Schömer

1996

Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work - CSCW '96

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“…Another aspect is that understanding how members' knowledge is used in a group. Some studies [10] claim that groups tend to be organized in knowledge networks where people relate to the knowledge of others. Hence, providing information about that knowledge is important, as it will increase the potential of collaboration within a group.…”

Section: Social Relationshipmentioning

confidence: 99%

Assessing Expertise Awareness in Resolution Networks

Chen

Shu

Yan

et al. 2010

2010 International Conference on Advances in Social Networks Analysis and Mining

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Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its customers. The efficiency of this process highly depends on the effective interactions among various expert groups, in search of the resolver to the reported problem. In fact, ticket transfer decisions reflect the expertise awareness between groups, thus encoding a sophisticated resolution social network.In this paper, we propose a computational framework to quantitatively assess expertise awareness, i.e., how well a group knows the expertise of others. An accurate assessment of expertise awareness could identify the weakest components in a resolution system. The framework, built on our previously developed resolution engine, is able to calculate the performance difference caused by excluding a node from the network. The difference exposes the awareness of this node to other nodes in the network. To our best knowledge, this is the first study on this problem from a computational perspective. We tested the proposed framework on a large set of real-world problem tickets and validated our discovery by carefully analyzing the tickets that are incorrectly transferred. Experimental results show that our framework can successfully capture groups that do not know others' expertise very well.

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“…Software supporting cooperative activities include GroupSystems (Nunamaker et al, 1991) and ShrEdit (McGuffin & Olson, 1992). We can also include systems primarily used in telecooperation situations, e.g., ClearBoard (Ishii et al, 1993), cooperative hypermedia systems, e.g., DHM (Grønbaek et al, 1994), SEPIA (Streitz et al, 1992), or collaboration in distributed design (Marmolin et al, 1991).…”

Section: Introductionmentioning

confidence: 99%

The Use of Hypermedia in Group Problem Solving: An Evaluation of the DOLPHIN Electronic Meeting Room Environment

Mark¹,

Haake²,

Streitz³

1995

Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work ECSCW ’95

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In this paper, we report on an empirical evaluation of selected aspects of DOLPHIN, a meeting room environment of computers networked with an electronic whiteboard. Our results show that in a face-to-face meeting, the use of DOLPHIN's hypermedia functionality changed the nature of the product and the way groups worked, compared to using only electronic whiteboard functionality. Groups organized their ideas into network, rather than pure hierarchical, structures. These were more deeply elaborated, contained more ideas, and had more relationships between the ideas. The problem solutions were also judged to be more original. Groups were more likely to use a top-down planning strategy, and to exhibit a different temporal work pattern. The results suggest that work groups can benefit from using hypermedia in problem solving.

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An analysis of Design and Collaboration in a Distributed Environment

Cited by 25 publications

References 8 publications

Supporting social awareness @ work design and experience

Supporting social awareness @ work design and experience

Assessing Expertise Awareness in Resolution Networks

The Use of Hypermedia in Group Problem Solving: An Evaluation of the DOLPHIN Electronic Meeting Room Environment

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