Abstract:Traditional quality management models and tools in recent times are giving way to integrated service quality models. These models check both equipment and personnel and operations optimization from the design stage, with one of the more recent innovations in this regard being the introduction of Agile Quality Management (AQM) in service quality operations.
AQM, in a project context, is concerned with having the right processes to ensure both effectiveness (quality product) and efficiency (qualit… Show more
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