An Add-on to Present Banking: m-banking

Nand, Parma; Astya, Rani; Anika, Ogemdi Chinwendu; Singh, Dhananjaya P.

doi:10.1007/978-81-322-2220-0_30

Cited by 1 publication

(1 citation statement)

References 2 publications

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“…Notwithstanding along with these advantages, mobile banking has some demerits such loss of mobile phone and access to users' information and limit cover of banks at presenting services and etc. [1,2,3,4,5,6] III.…”

Section: Mobile Bankingmentioning

confidence: 99%

Developing a novel mobile banking software process architecture by deploying etom framework

2016

IJLTET

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-Nowadays, with the progress and influence of information technology in financial organizations, the major challenge is the ability to apply multiple knowledge and skills in an organizational process. Under such a perspective, the entity of bank should not be defined as a set of functional areas but a combination of complex processes that together can constitute the totality of the organization. The banks also require utilization and development of communication processes and customer service for successful development of end-to-end interactions. In this regard, the study of mobile banking processes in order to analyze the existing situation in this area and the recognition of its current position in banks is imperative using process architecture.Given that the eTOM1 framework as a process-driven framework plays an important role in supporting interactions with users and customers and upgrading existing processes in the organization. Using the eTOM framework in business to customers (B2C) and the combination of those together to provide convenient services to users may be widely deployed in mobile banking. As a result, it's attempted that by investigating mobile banking systems and using an eTOM framework, new process architecture will be provided so that small steps could be taken to achieve the goals of banks i.e. the quality of services and products offered to customers and their satisfaction and loyalty rate.

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Section: Mobile Bankingmentioning

confidence: 99%

Developing a novel mobile banking software process architecture by deploying etom framework

2016

IJLTET

View full text Add to dashboard Cite

show abstract

An Add-on to Present Banking: m-banking

Cited by 1 publication

References 2 publications

Developing a novel mobile banking software process architecture by deploying etom framework

Developing a novel mobile banking software process architecture by deploying etom framework

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