Abstract.A supportive Web browser, developed by the EU WWAAC project, aims to make the Internet easier to use by people with complex communication needs who use graphic symbol-based augmentative and alternative communication. Further user consultations with older users, people with aphasia and people with learning disabilities, specifically with dyslexia, have demonstrated that the ability to personalise Internet software (for example, through the provision of simple summaries of content and the ability to configure the interface to suit individual needs) can potentially provide more accessible and usable interfaces for other user groups.