2021
DOI: 10.1108/jpbafm-09-2020-0167
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Ambiguity in public sector performance measurement: a systematic literature review

Abstract: PurposeThis paper presents a systematic literature review aiming at analysing how research has addressed performance measurement systems’ (PMSs) ambiguities in the public sector. This paper embraces the ambiguity perspective that PMSs in public sector coexist with and cope with existing ambiguities.Design/methodology/approachThe authors conducted a literature review in Scopus and ScienceDirect, considering articles published since 1985, and the authors selected articles published in the journals included in th… Show more

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Cited by 10 publications
(14 citation statements)
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“…Notes 1. Following Oppi et al (2021), the authors considered exclusively the special issues promoted by journals included in the newest Academic Journal Guide of the Chartered Association of Business Schools. These ratings, unlike other journal ratings, do not consider merely a weighted average of the metrics but are based on peer reviews, editorials and expert judgements.…”
Section: Discussionmentioning
confidence: 99%
“…Notes 1. Following Oppi et al (2021), the authors considered exclusively the special issues promoted by journals included in the newest Academic Journal Guide of the Chartered Association of Business Schools. These ratings, unlike other journal ratings, do not consider merely a weighted average of the metrics but are based on peer reviews, editorials and expert judgements.…”
Section: Discussionmentioning
confidence: 99%
“…However, following Steccolini (2019), NPM risked becoming a "golden cage", as it might have led to a narrow view that considered research on public-sector accounting and performance management as a "bundle of techniques" or "black box", in accordance with a rational perspective (Burchell et al, 1980). Accordingly, in contrast with the NPM approach, it has been noted that organisations do not always make wholly rational and efficient decisions (Oppi et al, 2022). NPM has been perceived as a one-dimensional approach (Osborne, 2006), with serious limitations, in so far as it principally focuses on accountability issues.…”
Section: Background and Hypothesis Developmentmentioning
confidence: 99%
“…, 1980). Accordingly, in contrast with the NPM approach, it has been noted that organisations do not always make wholly rational and efficient decisions (Oppi et al. , 2022).…”
Section: Background and Hypothesis Developmentmentioning
confidence: 99%
“…They also suggest stakeholders want more than just financials and are also looking for different and deeper reporting formats. This is further echoed by Oppi et al. (2021) who not only suggest ambiguity in performance measurements but claim performance goals and criteria need to be well defined in audit reports.…”
Section: Literature Reviewmentioning
confidence: 99%