Abstract:PurposeAccording to sociotechnical systems theory, this study examines the configurational effects of modularity (product and process modularity), supply chain integration (information, operational and relational integration) and the characteristics of customer need (customer need tacitness and diversity) on MCC and the impact of high MCC generated by different configurations on economic performance.Design/methodology/approachThis study tests the model by combining fuzzy set qualitative comparative analysis (f… Show more
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