‘All that Glitters is not Gold’: The Role of Impression Management in Data Breach Notification

Jenkins, Alexander; Anandarajan, Murugan; D'Ovidio, Rob

doi:10.1080/10570314.2013.866686

Cited by 17 publications

(9 citation statements)

References 31 publications

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“…Despite extensive prior work measuring password reuse, very few studies have examined password-reuse notifications. Jenkins et al evaluated the efficacy of just-in-time fear appeals in warnings -"persuasive messages intended to better help someone be aware of a threat and to persuade them to engage in protective action" -at preventing users from reusing passwords, finding that such appeals resulted in a significant decrease in password reuse [33]. This suggests that notifications could encourage better password creation and management strategies.…”

Section: Security Warnings and Notificationsmentioning

confidence: 99%

"What was that site doing with my Facebook password?"

Golla

Wei

Hainline

et al. 2018

Proceedings of the 2018 ACM SIGSAC Conference on Computer and Communications Security

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Password reuse is widespread, so a breach of one provider's password database threatens accounts on other providers. When companies find stolen credentials on the black market and notice potential password reuse, they may require a password reset and send affected users a notification. Through two user studies, we provide insight into such notifications. In Study 1, 180 respondents saw one of six representative notifications used by companies in situations potentially involving password reuse. Respondents answered questions about their reactions and understanding of the situation. Notifications differed in the concern they elicited and intended actions they inspired. Concerningly, less than a third of respondents reported intentions to change any passwords. In Study 2, 588 respondents saw one of 15 variations on a model notification synthesizing results from Study 1. While the variations' impact differed in small ways, respondents' intended actions across all notifications would leave them vulnerable to future password-reuse attacks. We discuss best practices for password-reuse notifications and how notifications alone appear insufficient in solving password reuse.

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Section: Security Warnings and Notificationsmentioning

confidence: 99%

"What was that site doing with my Facebook password?"

Golla

Wei

Hainline

et al. 2018

Proceedings of the 2018 ACM SIGSAC Conference on Computer and Communications Security

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“…Although mostly used to study interpersonal communication, IMT has recently been used to study how organizations attempt to construct a positive image after an image-threatening event. Some scholars have studied how organizations manage their public image using prosocial claims (McDonnell & King, 2013) or how they inform consumers of data breaches that will reduce the damage to organizational reputation (Jenkins et al, 2014). Other scholars also have studied how organizations use impression management tactics after a crisis (Allen & Caillouet, 1994;Marcus & Goodman, 1991).…”

Section: Impression Management Theorymentioning

confidence: 99%

Untitled

2020

JPIC

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“…IMT has infrequently been applied to an online, organizational communication setting or to such a unique product category such as JUUL. IMT was originally conceptualized to apply to interpersonal communication (Leary and Kowalski, 1990) and was later applied to organizations to understand how they construct a positive image after image-threatening events or crises (Allen & Caillouet, 1994;Jenkins et al, 2014;Marcus & Goodman, 1991;McDonnell & King, 2013). What is unique about this study is that JUUL is an organization that is paradoxical as it can be seen as both promoting prosocial and nonprosocial behaviors.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Impression Management After Image-Threatening Events

Eng

2020

JPIC

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E-cigarette use is a public interest issue and has received increasing attention over the years. JUUL, the biggest brand of e-cigarettes, has been singled out in what the FDA calls a youth e-cigarette epidemic. This study uses impression management theory to examine how JUUL engaged in positive impression management online in response to these image-threatening events. Employing a thematic analysis, this study examines changes in JUUL’s website between April 1, 2018, and October 9, 2019, and Twitter posts between April 28, 2018, and October 18, 2019. Results suggest that JUUL made both textual and visual changes in its messaging over time to engage in positive impression management, while using the impression management tactics of self-promotion, exemplification, and supplication. Theoretical and practical implications are discussed.

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‘All that Glitters is not Gold’: The Role of Impression Management in Data Breach Notification

Cited by 17 publications

References 31 publications

"What was that site doing with my Facebook password?"

"What was that site doing with my Facebook password?"

Untitled

Impression Management After Image-Threatening Events

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