“Alexa, Can I Trust You?”

Chung, Hyunji; Iorga, Michaela; Voas, Jeffrey; Lee, Sang-Jin

doi:10.1109/mc.2017.3571053

Cited by 204 publications

(120 citation statements)

References 3 publications

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“…Our finding about the value conflict between privacy and convenience is consistent with Chung et al‘s () observations about the privacy risks of digital assistants. Jackson and Orebaugh () provide a thorough discussion of the potential implications of digital assistants for users’ privacy in legal cases, such as Arkansas v. Bates , in which the state of Arkansas sought to compel Amazon to release recordings from an Amazon Echo that was in essence a witness to a murder.…”

Section: Discussionsupporting

confidence: 92%

“…Our finding about trust in the manufacturer echoed Chung et al‘s () argument that digital assistants need to be designed to be trustworthy. This finding is also consistent with Kelton et al‘s () observation that trust in information is derived in part from trust in the author of the information, so it is logical that a similar pattern applies for information technology.…”

Section: Discussionsupporting

confidence: 80%

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Digital assistants and human values

Golden

Fleischmann

2018

Proc. Assoc. Info. Sci. Tech.

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Are digital assistants sensitive to the values of their users? In this paper, we report the results of ten interviews with users of Apple's Siri, Amazon's Alexa, and Google Assistant about how they use these digital assistants. Our thematic analysis led us to identify three key themes across the ten interview transcripts: functionality of the technology, trust in the manufacturer, and privacy versus convenience. We conclude that the manufacturers of digital assistants need to be sensitive to users' values when designing and deploying these technologies.

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Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 80%

Digital assistants and human values

Golden

Fleischmann

2018

Proc. Assoc. Info. Sci. Tech.

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“…SPAs have an agent program running on SPA-enabled devices (endpoints) such as Apple's iPhone, iPad, and Mac, Amazon's Echo or Google's Home. The main functionality, the "brain" of an SPA, is typically housed as a cloud service that uses machine learning and natural language processing techniques to handle voice data (converting voice-to-text, performing linguistic context analysis, and providing answers to questions, [14]). SPA providers offer rich ecosystems with intuitive interfaces that allow a large number of users to create their skills without having in-depth programming knowledge, thereby increasing SPA providers' own business value.…”

Section: Smart Personal Assistantsmentioning

confidence: 99%

SPAM – A Process Model for Developing Smart Personal Assistants

Winkler

Elshan²,

Söllner

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon's Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. This study proposes a process model to develop Smart Personal Assistants. Using a design science research approach, we first gather requirements from Smart Personal Assistant designers and theory, and later evaluate the process model with developing an Amazon Alexa Skill for a Smart Home system. This paper contributes to the existing user assistance literature by offering a new process model on how to design Smart Personal Assistants for intelligent systems.

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“…If the data from the figure 5 is indicative of a trend of the popularity of virtual assistants, then we can extrapolate that virtual assistants will become commonly used by the public in the near future. It would then be advantageous for developers of virtual assistants to carefully consider the security aspect of developing these systems in order to ensure the overall safety of the public [8]. A software agent called Automated Nursing Agent (ANA) has tremendously improved how family members take care of their elderly loved ones by using the at-home elderly care methodology.…”

Section: Rq1 How Might a Component Based Approach Affect The Developmentioning

confidence: 99%

Component-Driven Development in Modern Virtual Assistants: A Mapping Study

Parizi¹,

Shahi²

2018

JSW

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Virtual assistants are becoming more common today as access to this technology has become cheaper and more affordable to the common consumer. As a result of this increase in demand, a component based software engineering approach may be more practical in the future development of these systems. This article presents a study of the current state of the research on component based software engineering and service principles in virtual assistants. The main motivation for this research is that there just is not any comparative study on how component-driven development might benefit our virtual assistants, especially those with voice interaction. This study is limited to papers that go into detail about the development of intelligent personal assistants and the entities that comprise them. Due to the nature of virtual assistants, we initially assumed that many of them would primarily be made of various software components. However, our results show that the development of virtual assistants is actually more complex than we initially believed, and that a more consolidated approach is necessary to define the best method of development for virtual assistants.

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“Alexa, Can I Trust You?”

Abstract: Security diagnostics expose vulnerabilities and privacy threats that exist in commercial Intelligent Virtual Assistants (IVA) – diagnostics offer the possibility of securer IVA ecosystems.

Cited by 204 publications

References 3 publications

Digital assistants and human values

Digital assistants and human values

SPAM – A Process Model for Developing Smart Personal Assistants

Component-Driven Development in Modern Virtual Assistants: A Mapping Study

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