Alerts for In-Vehicle Information Systems: Annoyance, Urgency, and Appropriateness

Marshall, Dawn; Lee, John D.; Austria, Phillipe

doi:10.1518/001872007779598145

Cited by 108 publications

(64 citation statements)

References 31 publications

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“…Tan and Lerner (1995) identified certain candidate sounds as good warning alternatives because of their relatively low annoyance relative to other attributes, such as urgency, appropriateness, and conspicuity. More recent work by Lee and his colleagues (e.g., Marshall, Lee, & Austria, 2007) has focused on acoustic stimulus dimensions that differentially influence subjective response dimensions of urgency and annoyance. Such systematic research may point to the most promising sounds or visual displays, but this appears to be only a partial answer to the problem of annoyance.…”

Section: Annoyance and Acceptancementioning

confidence: 99%

Effectiveness and Acceptance of Enhanced Seat Belt Reminder Systems: Characteristics of Optimal Reminder Systems

Freedman¹,

Lerner²,

Zador³

et al. 2009

PsycEXTRA Dataset

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Contracting Officer's Technical Representative (COTR): Stephanie Binder AbstractThis report summarizes and synthesizes the findings of two complementary studies conducted to investigate factors related to enhanced seat belt reminder (ESBR) effectiveness and acceptance. It also provides recommendations for ESBR design and suggests a conceptual rating system for ESBRs. A field observational study found that belt use rates of drivers in vehicles with most types of ESBR systems was about 3 to 4 percentage points higher than drivers in vehicles without ESBRs, whose observed belt use rate was 85 percent. The most significant increases in belt use were found among occupant groups with the lowest belt use propensities. A separate system feature study experimentally compared alternative seat belt reminder systems and displays to determine which systems and components drivers find to be most effective, attention-getting, annoying, and desirable. Systems with more aggressive reminder displays and more frequent repetition patterns were perceived to be the most effective, and sounds were perceived to be more effective than visual displays. Perceived effectiveness and annoyance of individual displays were strongly correlated. There is good agreement between the two studies on the association of a greater likelihood of seat belt use with ESBR systems in general and the importance of including an auditory component to the system. Belt use rates based on averaging estimates for age/gender groups were strongly correlated according to system features. Based on the findings of these two studies, together with other literature, a set of recommendations for effective ESBR design are provided. Based on these criteria, a conceptual rating scheme was developed to provide a numeric figure-of-merit for ESBR systems. The rating scheme is preliminary and will require validation before use. Key WordsOccupant protection, seat belt, enhanced reminder, ESBR, consumer acceptance, in-vehicle displays Distribution StatementThis report is free of charge from the NHTSA Web site at www.nhtsa.dot.gov SummarySeat belt nonuse is a serious highway safety problem in the United States. Despite a steady increase in seat belt use rates, nearly one in five front seat passenger vehicle occupants was not wearing a seat belt in 2007 (Glassbrenner & Ye, 2007). Individuals who do not wear seat belts are far more likely to be killed or seriously injured in a crash. In fact, more than half of fatally injured passenger vehicle drivers were not wearing seat belts at the time of the crash (Traffic Safety Facts: Occupant Protection, 2007).All passenger vehicles sold in the United States are required to provide a seat belt reminder upon vehicle startup to encourage the driver to use the seat belt. The minimum required reminder provides an auditory signal for four to eight seconds after vehicle startup and a visual signal for one minute following vehicle startup (if the driver is unbelted). In an effort to provide more effective seat belt reminders, some automotive ...

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Section: Annoyance and Acceptancementioning

confidence: 99%

Effectiveness and Acceptance of Enhanced Seat Belt Reminder Systems: Characteristics of Optimal Reminder Systems

Freedman¹,

Lerner²,

Zador³

et al. 2009

PsycEXTRA Dataset

View full text Add to dashboard Cite

show abstract

“…However, the context in which the signal is presented influences this relationship (Wiese & Lee, 2004). More urgent signals are perceived as less annoying in conjunction with situations where the high urgency seems appropriate (collision warnings) relative to situations where it is less appropriate to receive a very urgent signal (e.g., navigation command or email alert) (Marshall et al, 2007). Note.…”

Section: Signal Urgencymentioning

confidence: 99%

“…Therefore the assumption was that the illumination-concept (E) had some counter-productive effects. Cause for counter-productive effects on intervention-support could be inappropriate levels of urgency, while too high levels of perceived urgency cause annoyance (Chapanis, 1994;Marshall et al, 2007) and have a counter-productive influence on task-performance (Baldwin & May, 2011). Remarks made by participants actually confirm annoyance of concept E, like: "E attracts attention -to the point of being irritating".…”

Section: Figure 7-7 Percentages Correct Situation Awareness (Based Onmentioning

confidence: 99%

“…With respect to possible modality-induced raised levels of annoyance, Baldwin and Lewis (2014) suggest that especially auditory signals cause deteriorating effects. However, based on Marshall et al (2007), our particular characteristics of the audible signal are considered mediocre on both urgency and annoyance. Moreover, the sound-alert of concept E's hard-warning was identical to the one used in baseline concept (A), where it did not cause annoyance.…”

Section: Figure 7-7 Percentages Correct Situation Awareness (Based Onmentioning

confidence: 99%

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Driving automation interface design : supporting drivers' changing role

Beukel¹

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“…Moreover, auditory icons are likely to be considered unpleasant, due to inappropriate loudness or high pitch [164]. Generally, sound warnings can cause annoyance when over-used [150].…”

Section: Auditory Modalitiesmentioning

confidence: 99%

Multimodal information presentation for high load human computer interaction

Cao¹

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Alerts for In-Vehicle Information Systems: Annoyance, Urgency, and Appropriateness

Abstract: Annoyance may merit as much attention as urgency in the design of auditory warnings, particularly in systems that alert drivers to relatively low-urgency situations.

Cited by 108 publications

References 31 publications

Effectiveness and Acceptance of Enhanced Seat Belt Reminder Systems: Characteristics of Optimal Reminder Systems

Effectiveness and Acceptance of Enhanced Seat Belt Reminder Systems: Characteristics of Optimal Reminder Systems

Driving automation interface design : supporting drivers' changing role

Multimodal information presentation for high load human computer interaction

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