Airport service performance at Abu Dhabi International Airport
Mohamed Y AlHammadi,
Mansour Almheiri,
Aminurraasyid Yatiban
et al.
Abstract:To acquire a significant footing in today’s competitive airport environments, enhancing airport service performance for passengers is essential. This study aims to investigate the relationship between queuing time, prime services, security screening, and service performance at Abu Dhabi International Airport in the United Arab Emirates (UAE). A quantitative methodology was employed. The sample size for the PLS-SEM analysis and the passengers’ airport service performance was determined to be 230 respondents. Th… Show more
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