Airport performance in a tourism receiving country: Evidence from Greece

Fragoudaki, Alexandra; Giokas, D.I.

doi:10.1016/j.jairtraman.2015.12.010

Cited by 36 publications

(25 citation statements)

References 33 publications

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“…The airport is one of the essential infrastructures, indicating the development level of a country (Fragoudaki and Giokas, 2016; Silva et al., 2017). There are several elements considered important for the development in an airport, namely flexibility, sustainability, revenue-generation opportunities, public transport connection, streamlined passenger processing, technology enhancement and a vast array of amenities (Johnson et al., 2016; Ladki and Bachir, 2018; Martín-Cejas, 2006).…”

Section: Issuementioning

confidence: 99%

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Taufik

Hanafiah

2019

Heliyon

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PurposeThe purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study framework.Design/methodology/approachThe research framework is based on the theoretical concepts of SST usage from the inter-disciplinary field. Four hundred two questionnaires were collected from passengers who used the self-check-in kiosks in Kuala Lumpur International Airport (KLIA and KLIA2). The collected data were analysed using the structural equation modelling (SEM) technique.FindingsDifferent factors determine passengers' willingness and adoption of SSTs. Perceived ease of use and perceived usefulness significantly affect passenger adoption and behaviour of SSTs in airports. However, the passenger was much comfortable with the SST as the moderating effect of need for human interaction shows a negative result.Practical implicationsThe findings contribute to an understanding of how and why passengers use SSTs, which is critical from a customer relationship management (CRM) perspective. Better strategies can be developed to manage and coordinate SSTs delivery in the airport by understanding the passengers’ experience from the self-check-in kiosks.Originality/valueThis paper goes beyond the basic SSTs usage and intentions study by highlighting the nonimportance of human interaction in SSTs usage specifically by airport passengers.

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Section: Issuementioning

confidence: 99%

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Taufik

Hanafiah

2019

Heliyon

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“…This research differs from the recent one on the performance of Greek airports (Fragoudaki and Giokas, 2016) in the following: The previous research and analysis of Greek airports performance evaluated the performance of the Greek airports and also identified factors contributing to performance differences (Section 2, above). The analysis was based on one year (2011).…”

Section: Discussionmentioning

confidence: 92%

“…However, at the same time, our research analysis provides HCAA policy makers with findings to use in order to improve performance of the various airports remaining under their management, but most important, to set a development strategy for each one of those airports. Route development (Halpern, N. and Graham, A., 2015), improved connectivity (Fragoudaki and Giokas, 2016) and strategic marketing should be applied in order to develop the performance of each airport.…”

Section: Discussionmentioning

confidence: 99%

“…Until airports privatization is fully implemented, all 38 Greek airports are owned and centrally managed by the HCAA. As a result, they all apply the same policies concerning user charges and, at the same time, they lack commercial strategy and management, as would be applied by business decision making units (DMUs) (Fragoudaki and Giokas, 2016). Following the privatization, HCAA will retain its role as regulator of aeronautical services and provider of air-traffic control services as well as the manager of the remaining airports.…”

Section: Introductionmentioning

confidence: 99%

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Efficiency and productivity changes in Greek airports during the crisis years 2010–2014

Fragoudaki

Giokas

Glyptou

2016

Journal of Air Transport Management

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The aim of this study is to evaluate the operating efficiency and productivity changes of the Greek airports, during the first years of the severe economic crisis in Greece (2010-2014), by using two methods: Data Envelopment Analysis (DEA) and Malmquist Productivity index (MPI). Findings have shown that, despite the dramatic effects of the economic crisis on the socioeconomic life of the country, overall airport efficiency and productivity improved, mainly due to exogenous factors such as international tourism growth. The MPI reveals that over the period of the study, airports have experienced an annual average increase in total factor productivity (TFP) of 0.9% (an increase of 3.6% over the examined period). On examining the components of this productivity change, it becomes evident that this is due to the combination of both positive (a slight progress) annual average technology change (0.5%) and technical efficiency change (0.4%). The results also indicate that 65.8% of airports have an increase in average TFP during the period 2010-2014, ranging between 0.4% and 20%. However, as Greek airports operate at poor levels of efficiency, there is still considerable space for improvements in most of the airports.

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“…Currently, Kecskemét Airport is only used for military purposes but there are earnest endeavours so that the base could become mixed, that is, it could become available also for civils. The major reason for establishing a mixed-use airport is that there are many multinational companies in the city which would lay a claim to the use of the neighbouring airport (Fragoudaki and Giokas, 2016;Bohl et al, 2017).…”

Section: Introductionmentioning

confidence: 99%