Airport mobile internet an innovation

Abstract

This paper studies the adoption of mobile Internet by airports. Using a new theoretical model, the study tests whether early adopters of mobile Internet for airports can be considered real innovators. Seventy-five international airports from four different geographical areas and of three different sizes are analyzed. The paper complements the analysis with an additional innovation adoption, the PC-Website, and two dimensions are analyzed: the time of adoption and the degree of maturation. Our findings show that there are four real innovator airports: London Heathrow, London Stansted, Amsterdam Schiphol and Copenhagen. Airport innovation is found to be related to geographical location and commercial revenue rather than to airport size. The four real innovator airports iPhone apps are used as case studies to identity best practices for the delivery of airport mobile services

Austerity HRM practices, work deterioration and possible recovery policies: A cross-European survey in the airport workplace

“…In particular, 35% of the sample airports are located in South Europe, 27% are located in North Europe, 22% are placed in West Europe and 16% are placed in East European countries. Moreover, the airports of the sample vary widely in traffic volumes, so additional classification took place to allow for meaningful comparisons between airport size groups, following Airports Council International’s (ACI) annual passengers classification as cited in Martin-Domingo and Martín (2016): Small airports (35% of the sample) serve fewer than 5 million passengers, Medium airports (25% of the sample) have between 5 and 10 million passengers, Large airports (20% of the sample) have between 10 and 25 million passengers and X-Large airports (20% of the sample) handle more than 25 million passengers per year. Finally, 43% of the participating airports have public management and 57% are under private administration.…”

Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports

“…For instance, Brida et al (2016) show how airport information systems affect passenger perceptions of service quality at airport functional areas, while Eschen et al (2018) examine use cases for augmented and virtual reality in airport inspection and maintenance processes. Several studies investigate the impact of self-service technologies at airports ( Bogicevic et al, 2017 ; Castillo-Manzano and López-Valpuesta, 2013 ; Gures et al, 2018 ; Lee et al, 2014 ; Wittmer, 2011 ), while the use of airport digital channels such as websites, social media and mobile applications is extensively covered ( Florido-Benítez, 2016 ; Florido-Benítez et al, 2016 ; Halpern, 2012 ; Halpern and Regmi, 2013 ; Inversini, 2017 ; Martin-Domingo and Martín, 2016 ; Straker and Wrigley, 2018 ; Wattanacharoensil and Schuckert, 2015 ).…”

“…The extent to which airports address organisational challenges associated with transforming their business is therefore expected go some way to determining digital change ( Halpern et al, 2021 ). Despite this, organisational challenges associated with digital change have been overlooked in transportation literature where instead, the focus tends to be on technologies, for instance in terms of the use of them at airports or use cases for the future ( Adey, 2004 ; Bouma et al, 2016 ; Chiti et al, 2018 ; del Rio, 2016 ; Eschen et al, 2018 ; Haas, 2004 ; Halpern and Regmi, 2013 ; Lee et al, 2014 ; Martin-Domingo and Martín, 2016 ; Straker and Wrigley, 2018 ; Wattanacharoensil and Schuckert, 2015 ); issues associated with passenger acceptance of them ( Gures et al, 2018 ; Morosan, 2016 ; Negri et al, 2019 ; Wittmer, 2011 ); or their impact on passenger behaviour ( Castillo-Manzano and López-Valpuesta, 2013 ), airport service quality ( Brida et al, 2016 ; Chen et al, 2015 ; Pitt et al, 2002 ) or airport capacity ( Kalakou et al, 2015 ). Knowledge of the organisational challenges remains largely anecdotal – described in the reports of industry associations or consulting firms advising airports how to prepare for digital transformation ( ACI, 2017 ; Boutin et al, 2016 ; Pell and Blondel, 2018 ).…”

Innovation at Airports: A Systematic Literature Review (2000–2019)

“…For example, one common area of innovation at airports is the use of information and communication technologies (ICT) for interaction that aim to offer efficient, fast and high quality services to customers (Straker & Wrigley, 2018). Some ICT examples are selfservice technologies at check-in kiosks (Chang & Yang, 2008), automated board control technologies (Oostveen et al, 2014), radio-frequency identification (RFID)-based baggage tracking systems (Zhang et al, 2008), and mobile applications (Martin-Domingo & Martín, 2016). There, self-service technologies (SST) allow customers to interact with self-service software (Chen et al, 2015) without any employee involvement (Castillo-Manzano & López-Valpuesta, 2013).…”