Airport Green Environment and Its Influence on Visitors’ Psychological Health and Behaviors

Abstract

This study uncovered the influence of an airport’s green physical environment on visitors’ psychological responses, affective responses, and loyalty behaviors as well as to build a sturdy theorization that related to the psychological resilience, attitude, satisfaction, brand-self connection, and loyalty for the airport. Based on a quantitative approach, our findings provided insight that a green physical environment affected the psychological resilience considerably. Moreover, such association increased a visitor’s positive attitude, satisfaction, and brand-self connection with the creation of loyalty intentions. The prominent role of attitude in building loyalty intentions was unearthed. Our finding from a metric invariance test further showed that gender moderated the magnitude of the effect of satisfaction and brand-self connection on loyalty intentions. The study variables’ role of mediating effect was also recognizable. Overall, the present study demonstrated the criticality of a green built environment and its role in explicating visitor responses/behaviors in the airport context in a successful manner.

Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector

“…His conceptualization of stress resilience is coherent with Han et al’s [ 18 ] description. Han et al [ 18 ] (p. 3) defined stress resilience as “one’s ability to navigate psychological/mental difficulty/adversity in a manner that protects his/her mental health, psychological well-being, and life satisfaction”. According to them, psychological health and well-being along with life satisfaction are the core aspects of stress resilience.…”

“…Green design is an emerging issue in the business sector that includes hospitality and tourism businesses [ 3 , 18 ]. Recently, green designs have been considered as an innovative tactic that can provide a variety of benefits for occupant health [ 2 , 19 ].…”

“…Prior empirical studies showed that the green design of a building can be one of the efficient ways to make the occupants feel mentally healthy and relieve their stress [ 2 , 18 ]. In hotels, the occupants can be customers as well as the workers [ 1 , 2 ].…”

“…Evidence in the existing studies indicates that patron- or worker-exposure to green atmospherics brings their psychological comfort and mental well-being [ 1 , 3 , 4 , 18 , 22 ]. In the tourism sector, Han et al [ 18 ] investigated airport user behaviors. They found that user psychological resilience reduces emotional exhaustion and increases their satisfaction with healthy airport atmospherics.…”

Eco-Design of Airport Buildings and Customer Responses and Behaviors: Uncovering the Role of Biospheric Value, Reputation, and Subjective Well-Being

“…Building atmospherics, building design, and buildings' physical environment are similar terms [4]. Thus, the terms are interchangeably used in the literature [25,26]. According to Kotler [27], design/ atmospherics is related to making buying environments to generate particular emotional influences on the consumer that increase the probability of his/her purchase.…”