Airport Business Excellence Model: A holistic performance management system

Paraschi, Elen Paraskevi; Γεωργόπουλος, Αντώνιος; Kaldis, Panagiotis

doi:10.1016/j.tourman.2018.12.014

Cited by 32 publications

(37 citation statements)

References 82 publications

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“…The higher the value of the coefficient of determination (R²), the greater is the model's explanatory power. The value of R² above 0.25 is acceptable, while a value above 0.50 is most preferable (Paraschi et al, 2019). The R² values of 0.75, 0.50 and 0.25 represent substantial, moderate and weak explanatory power of a model (Hair, Risher et al, 2019).…”

Section: 4mentioning

confidence: 97%

“…Thereafter, they applied the SEM to explore the interrelationship between the CSFs. Many authors (Teo, 2009;de Campos et al, 2018;Rouf and Akhtaruddin, 2018;Paraschi et al, 2019;Blieck et al, 2019) applied SEM in their study to explore the interrelationships between the factors, as well as to study the effect of the factors. SEM is a multivariate technique used to estimate simultaneously a series of interrelated dependent relationships (Chen et al, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

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Critical success factors for development of public-private-partnership airports in India

Chourasia

Dalei

Jha

2021

J Infrastruct Policy Dev

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Examining the interrelationships between critical success factors (CSFs) is of importance for the successful development of PPP airports. Many studies are available for the identification of CSFs for infrastructure projects, but very limited research have been conducted so far on investigating the interrelationships between the CSFs of PPP airports. The study is based on the institutional theory, which considers the exploration of the relationships between different institutional factors. The results show that Process Characteristics have comparatively more impact on Public Characteristics and, similarly, Cooperative Environment has more impact on Process Characteristics. However, Process Characteristics have a less significant impact on Private Characteristics. The study also revealed that to achieve high-quality services and the protection of public interest under a PPP mechanism, proper government supervision is required. Moreover, customers’ satisfaction and their opinion are also responsible for the achievement of high-quality services and better value for money.

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Section: 4mentioning

confidence: 97%

Section: Literature Reviewmentioning

confidence: 99%

Critical success factors for development of public-private-partnership airports in India

Chourasia

Dalei

Jha

2021

J Infrastruct Policy Dev

View full text Add to dashboard Cite

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“…During the research period, the amount of precipitation ranged from 2 to 10 mm and the events lasted from 3 to 5 h. The samples were collected from surface depressions near drain inlets and from the airport drainage system. A list of chosen airport runoff water sampling sites was created by the authors of this paper using the available protocols of airport industrial waste management, the authors' prior experience, and by consulting a group of experts consisting of airport transport and engineers working at relevant airports [7,16,31,43,44]. A very important criterion taken into consideration in selecting the sampling sites was the air traffic intensity at the airports.…”

Section: Runoff Water Sampling Collection and Handlingmentioning

confidence: 99%

Potential Toxic Effects of Airport Runoff Water Samples on the Environment

2021

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Despite the positive aspects of the intensive development of aviation, airports are considered large-scale polluters. Pollution caused by runoff water (stormwater) is one of the major problems related to airport operations. The aim of this study was to characterize the potential toxic impact on aquatic life from runoff water discharges from four international airports in Europe. Samples of stormwater were collected at airports with different capacities of passenger movement in four seasons of the year from 2011 to 2013. Within the ecotoxicological analyses, a battery of biotests incorporating organisms of different trophic levels (Microtox® test, Thamnotoxkit F™) were used. A relatively high number of runoff water samples collected at the investigated airports in Europe was recorded as having very high acute hazard (16.8%), acute hazard (27.7%), and slight acute hazard (18.1%) levels. The results of the research indicate that winter and autumn present a greater toxic threat than the rest of the year. The highest number of toxic samples was observed for samples collected in the de-icing area, the runway and the vicinity of airport terminals. The ecotoxicological assessment applied in this research can be used as a tool for assessing the environmental effect of airports.

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“…Only a few authors have investigated the service quality of airports by jointly considering the points of view of travelers and airport employees [9][10][11], and fewer still have triangulated them with performance indicators [12]. Indeed, many researchers explore service quality and passenger satisfaction, but few studies identified middle management choices for improvement priorities in existing airports [13].…”

Section: Introductionmentioning

confidence: 99%

Comparing Passenger Satisfaction, Employees’ Perspective and Performance on Quality and Safety Indicators: A Field Study

2021

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This paper aims to analyze the impact that different attributes related to a Regional Airport service and the socio-economic factors of the passengers have on the passenger’s overall satisfaction. The study also compared passenger and employee satisfaction in relation to the service offered by the airport, to identify possible critical areas of improvement. An Ordinal Logistic Regression (OLR) approach was used to model how the attributes considered for qualifying airport services and the socio-economic variables impact the predicted variable (i.e., passenger satisfaction). Furthermore, the results were triangulated to include quality and safety performance indicators as an objective anchor point for the performance of the company. The findings indicate interesting areas of difference between the perceptions of the passengers and airport employees regarding a company’s services and its performance. The company managers in the key areas of operation were then asked to select the main areas of improvement among the ones highlighted by the survey’s results. Quality and safety indicators were also helpful in enriching the analysis and indicating good synergy with the suggestions collected from the passengers’ and the employees’ surveys, offering yet another complementary perspective.

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Airport Business Excellence Model: A holistic performance management system

Cited by 32 publications

References 82 publications

Critical success factors for development of public-private-partnership airports in India

Critical success factors for development of public-private-partnership airports in India

Potential Toxic Effects of Airport Runoff Water Samples on the Environment

Comparing Passenger Satisfaction, Employees’ Perspective and Performance on Quality and Safety Indicators: A Field Study

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