Aircraft passenger comfort experience: Underlying factors and differentiation from discomfort

Ahmadpour, Naseem; Robert, Jean‐Marc; Lindgaard, Gitte

doi:10.1016/j.apergo.2015.07.029

Cited by 60 publications

(34 citation statements)

References 14 publications

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“…On the one hand, this can be explained by the differences in measurement methods. Different subjective methods are used for measuring comfort and discomfort, and some authors even suggest that passenger comfort experience could be evaluated using one single scale (Ahmadpour, Robert, and Lindgaard 2016). In addition, there are large differences in measurement, calculation and analysis of the different pressure variables, as concluded by Zemp, Taylor, and Lorenzetti (2015) as well.…”

Section: Effect Of Exposure Duration On Comfort and Discomfortmentioning

confidence: 99%

Predicting passenger seat comfort and discomfort on the basis of human, context and seat characteristics: a literature review

et al. 2016

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This literature review focused on passenger seat comfort and discomfort in a human-product-context interaction. The relationships between anthropometric variables (human level), activities (context level), seat characteristics (product level) and the perception of comfort and discomfort were studied through mediating variables, such as body posture, movement and interface pressure. It is concluded that there are correlations between anthropometric variables and interface pressure variables, and that this relationship is affected by body posture. The results of studies on the correlation between pressure variables and passenger comfort and discomfort are not in line with each other. Only associations were found between the other variables (e.g. activities and seat characteristics). A conceptual model illustrates the results of the review, but relationships could not be quantified due to a lack of statistical evidence and large differences in research set-ups between the reviewed papers. Practitioner Summary: This literature review set out to quantify the relationships between human, context and seat characteristics, and comfort and discomfort experience of passenger seats, in order to build a predictive model that can support seat designers and purchasers to make informed decisions. However, statistical evidence is lacking from existing literature.

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Section: Effect Of Exposure Duration On Comfort and Discomfortmentioning

confidence: 99%

Predicting passenger seat comfort and discomfort on the basis of human, context and seat characteristics: a literature review

et al. 2016

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“…This observation aligns with the notion of context effects attributable to the health care setting [ 18 ]. Investigations conducted in the aviation industry [ 19 , 20 ] indicate that passenger comfort is enhanced by feelings of ‘peace of mind’ and ‘wellbeing’. And by reducing cabin ambient noise and making use of innovative use of colours and materials boosts passenger comfort.…”

Section: Discussionmentioning

confidence: 99%

Health care encounters in Danish chiropractic practice from a consumer perspectives - a mixed methods investigation

et al. 2016

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BackgroundPerceived value is the key ingredient to carving and maintaining a competitive business niche. The opportunities to interact with consumers to understand and enhance perceived value are termed ‘touch points’. Due to the out-of-pocket expense incurred by patients, Danish chiropractors are subject to consumer trends and behaviors. The purpose of this investigation was to explore and describe consumer touch points relevant to perceived value through healthcare journeys in chiropractic practices.MethodWe designed a convergent parallel, mixed methods study. Our purposive sampling framework identified 11 chiropractic clinics from which we collected observational field notes, video recordings and face-to-face interviews.ResultsData was collected between April 14th and June 26th 2014. We described the exteriors and interiors of all participant clinics, interviewed 32 staff members, 12 new patients and 36 follow-up patients and finally video recorded 11 new and 24 follow-up consultations. Categorization and analysis led to the emergence six consumer touch point themes: ‘the internet’, ‘the physical environment’, ‘practice models’, ‘administrative staff’, ‘the consultation sequence and timing’ and ‘a consultation that adds value’. The Internet functions as a tool when choosing/confirming a clinic as appropriate, developing and initial image and managing appointments. The administrative hub appears integral to the shaping of positive consumer experiences outside of the consultation. Clinic location, practice model and interior design may contribute to context effects and thus may influence value perception during the clinical encounter. The duration of hands-on treatment received from the chiropractor is not an apparent consumer focus point. Rather, through a seven stage clinical procedure patients value consultations with clinicians who demonstrate professional competence by effective communication diagnosis/management and facilitating satisfactory treatment outcomes.ConclusionAt least six consumer touch points add/detract from value-related experiences in chiropractic practices. The duration of hands-on treatment per se does not appear to be a particular focus point. More research is required to explore this issue.

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“…Por otra parte, el confort en el interior de los vehículos de transporte público no obedece solamente a las condiciones propias del espacio o de los asientos, sino que existen otras variables como la aireación, el ruido, limpieza, disponibilidad de asientos y la proxemia (Ahmadpour, Robert & Lindgaard, 2016). Esto último ha afectado con mayor fuerza a las personas más vulnerables de Santiago, a quienes se les hace difícil optar por otro medio de transporte (Yáñez, 2014).…”

Section: P 91unclassified

Habitabilidad Inclusiva en Los Taxis De Santiago: Estado Del Arte Y Consideraciones Desde El Diseño Industrial

2020

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En la actualidad sólo existen normas y regulaciones básicas para la selección de los vehículos destinados a taxi, por ello, tanto pasajeros como conductores no están necesariamente representados en sus aspiraciones y necesidades. En efecto, para el servicio de taxi se utiliza cualquier vehículo de línea que el mercado ofrezca y que cumpla con los requerimientos dictados por la autoridad, que se reducen a condiciones mecánicas y de conducción, pero que no se refieren a los factores humanos ni habitabilidad.Se plantean consideraciones de Diseño Industrial, que ayuden a definir las características de habitabilidad inclusiva y seguridad del tipo de vehículo que podría ser utilizado como taxi en Santiago. El proyecto de investigación se planteó en tres etapas: la primera es un estado de la técnica del sistema taxi en grandes ciudades del mundo, la segunda identificar los vehículos más utilizados en Chile y la tercera contrastar las dimensiones del habitáculo con las recomendaciones internacionales. El objetivo principal de la investigación fue “Caracterizar la habitabilidad de los taxis para la elaboración de una propuesta de condiciones de diseño, mediante la verificación formal y de uso”. El resultado principal fue la determinación de las dimensiones más influyentes en la selección de un automóvil para la función de taxi y la detección de oportunidades para el diseño de productos facilitadores de la accesibilidad. Los conceptos de inclusividad y discapacidad han sido extraídos de la Servicio Nacional de la Discapacidad, SENADIS y nos hemos enfocado en personas con movilidad limitada.

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Aircraft passenger comfort experience: Underlying factors and differentiation from discomfort

Cited by 60 publications

References 14 publications

Predicting passenger seat comfort and discomfort on the basis of human, context and seat characteristics: a literature review

Predicting passenger seat comfort and discomfort on the basis of human, context and seat characteristics: a literature review

Health care encounters in Danish chiropractic practice from a consumer perspectives - a mixed methods investigation

Habitabilidad Inclusiva en Los Taxis De Santiago: Estado Del Arte Y Consideraciones Desde El Diseño Industrial

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