Aircraft Interior Design And Satisfaction For Different Activities; A New Approach Toward Understanding Passenger Experience

Torkashvand, Golnoosh; Stephane, Lucas; Vink, P.

doi:10.15394/ijaaa.2019.1290

Cited by 8 publications

(8 citation statements)

References 9 publications

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“…On the other hand, it is clear that the number of complaints regarding seat width and the elbow of the neighbour are low, which makes sense as there is more space for shoulder and elbow in this staggered configuration than in conventional straight configurations, where shoulders are side by side. Torkashvand et al [ 7 ] showed that the middle seat in a conventional configuration is the least preferred seat.…”

Section: Discussionmentioning

confidence: 99%

Seat pitch and comfort of a staggered seat configuration

Liu

Rotte

Anjani

et al. 2021

WOR

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BACKGROUND: Staggered seats are a solution for the Flying-V aircraft, where the cabin’s longitudinal axis has a 26 degrees angle with respect to the direction of flight, to compensate for an otherwise oblique sitting position. However, little is known on acceptable pitches in this staggered configuration. OBJECTIVE: The goal of this research is to evaluate the comfort of different pitches for seats that are staggered relative to the cabin’s longitudinal axis. METHODS: Two rows of staggered seats are positioned at three different pitches (27, 29 and 31 inches). 53 participants were seated in each setup. For each, a questionnaire was completed including questions on comfort and discomfort, top view photos were taken to analyse postures and physical dimensions were recorded to define passengers’ space. RESULTS: Comfort as well as discomfort were significantly different for the three setups. The comfort at 27 inches was seen as unacceptably low. The 29 and 31-inch configurations showed to result in acceptable levels of comfort, comparable to higher-end seating layouts. There were very little complaints about space in lateral direction (elbow and seat width), showing the advantage of having your won armrest and shoulder space in the staggered configuration. Interesting was that at larger pitches more complaints were found for the seat characteristics, probably in the shorter pitch the other discomfort was overruling this. CONCLUSION: The 26-degree staggered configuration offers improvements in shoulder- and elbow-space. The results for the 29- and 31-inch are expected to allow enough design freedom for further exploration of such a configuration for the Flying-V cabin interior.

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Section: Discussionmentioning

confidence: 99%

Seat pitch and comfort of a staggered seat configuration

Liu

Rotte

Anjani

et al. 2021

WOR

View full text Add to dashboard Cite

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“…Similarly, they were also asked to rate their perception on how satisfactory these activities are to passengers, ranging from "not at all satisfactory" to "extremely satisfactory". These results were analyzed and were compared with the results from a previous research with passengers on their perception of inflight experience related to various activities [4]. The passengerperception study consisted of a survey of 26 questions, which were answered by 93 respondents.…”

Section: Methodsmentioning

confidence: 99%

“…Inflight activities represent measurable components of passenger experience [4]. For airliners to expand their knowledge on what affects the passenger experience, it is mostly common to focus on passengers as users of the cabin and the services.…”

Section: Introductionmentioning

confidence: 99%

Perceived onboard passengers’ experience: Flight attendants’ point of view

Torkashvand

Stephane

Vink

2021

WOR

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BACKGROUND: Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience. OBJECTIVE: This study seeks to analyze flight-attendants’ perception regarding passengers’ inflight activities and experience. METHODS: Twenty-eight flight attendants were interviewed on more than twenty-three inflight activities that were extracted from a brainstorming session. A survey was designed based on these activities and was distributed to flight attendants. RESULTS: Overall, flight attendants perceived the activities ‘resting/relaxing’, ‘sleeping’ and ‘using the restroom’ for comfort as the most important activities to passengers, while activities ‘talking to neighbors’ and ‘thinking and observing’ were the least important ones. Interesting was the fact that flight attendants scored satisfaction of some activities higher then passengers. CONCLUSIONS: Flight attendants had a similar idea on importance of activities of passengers, but they valued some activities as more satisfactory.

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“…As this paper suggests, passenger activities are a great basis for granulating the vague nature of passenger experience into measurable components. In a previous study by Torkashvand et al, 13 a total of 23 activities were elicited by use of retrospective brainstorming method. These activities include: Knowing these activities is crucial to create a framework for measuring passenger experience.…”

Section: Activity As Experience Portionsmentioning

confidence: 99%

“…In addition, we still need to consider other factors that affect the ratings of each passenger on importance of and satisfaction raised by each of these activities. 13…”

Section: Activity As Experience Portionsmentioning

confidence: 99%