Airbnb customer experience: Evidence of convergence across three countries

Brochado, Ana; Troilo, Michael; Shah, Aditya

doi:10.1016/j.annals.2017.01.001

Cited by 126 publications

(85 citation statements)

References 5 publications

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“…It seems that the older Airbnb listings tend to charge more partly because the lodging places that have been listed through Airbnb with a longer period are more experienced, and those hosts are aware of why their guests are more likely to trust previous experiences in terms of safety and service quality. In Figure 5a, significant negative correlations between number of reviews and price exist primarily in west Metro Nashville (districts 18,[20][21][22][23][24][25]34). The negative correlations indicate that the more reviews the listing has, the lower the price, which is inconsistent with previous studies [11].…”

Section: Gwr Estimationcontrasting

confidence: 55%

“…Thus, it seems logical that the closer it is to downtown, the higher the Airbnb price will be listed. In Figure 4, it clearly shows that the effects of the established date of a listing on Airbnb listing prices are significant mainly in southern Metro Nashville (districts [16][17][18][25][26][27]30), and the effect on price is positive, indicating that the earlier the Airbnb listing is established, the higher the Airbnb listing price. It seems that the older Airbnb listings tend to charge more partly because the lodging places that have been listed through Airbnb with a longer period are more experienced, and those hosts are aware of why their guests are more likely to trust previous experiences in terms of safety and service quality.…”

Section: Gwr Estimationmentioning

confidence: 99%

“…Their findings concluded that Airbnb listing's reputation or guests' trust in Airbnb listing can be affected by "Superhost" status [20], geolocated Airbnb rental images [21], Airbnb hosts' personal photos [22], perceived authenticity, electronic word-of-mouth, price sensitivity [23], and/or perceived brand personality [24]. Several studies have investigated how customers' experience and service quality impacted Airbnb's business reputation [25][26][27][28][29] that paved the way for the success of Airbnb. To have an in-depth understanding of customer experiences with Airbnb, Brochado, Troilo, and Shah [25] summarized 1776 reviews from 24 Airbnb listings across three countries using content analyses and identified eight themes that showed a convergent trend of consumer experience towards Airbnb listing uses and lodging services.…”

Section: Airbnbmentioning

confidence: 99%

“…Several studies have investigated how customers' experience and service quality impacted Airbnb's business reputation [25][26][27][28][29] that paved the way for the success of Airbnb. To have an in-depth understanding of customer experiences with Airbnb, Brochado, Troilo, and Shah [25] summarized 1776 reviews from 24 Airbnb listings across three countries using content analyses and identified eight themes that showed a convergent trend of consumer experience towards Airbnb listing uses and lodging services. Mody, Suess and Lehto [26] developed a model to identify factors affecting customers' experience in the hospitality industry and tested their model in shared Sustainability 2017, 9, 1635 3 of 13 economy settings.…”

Section: Airbnbmentioning

confidence: 99%

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Key Factors Affecting the Price of Airbnb Listings: A Geographically Weighted Approach

et al. 2017

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Airbnb has been increasingly gaining popularity since 2008 due to its low prices and direct interactions with the local community. This paper employed a general linear model (GLM) and a geographically weighted regression (GWR) model to identify the key factors affecting Airbnb listing prices using data sets of 794 samples of Airbnb listings of business units in Metro Nashville, Tennessee. The results showed that the GWR model performs better than the GLM in terms of accuracy and affected variable selections. Statistically significant differences varied across regions in Metro Nashville. The coefficients illustrate a decreasing trend while there is an increase in the distance from the listed units to the convention center, which indicates that Airbnb listing prices are more sensitive to the distance from the convention center in the central area than in other areas. These findings can also provide implications for stakeholders such as Airbnb hosts to gain a better understanding of the market situation and formulate a suitable pricing strategy.

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Section: Gwr Estimationcontrasting

confidence: 55%

Section: Gwr Estimationmentioning

confidence: 99%

Section: Airbnbmentioning

confidence: 99%

Section: Airbnbmentioning

confidence: 99%

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Key Factors Affecting the Price of Airbnb Listings: A Geographically Weighted Approach

et al. 2017

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“…This phenomenon, which has consolidated the country as the second largest tourist power in the world, focuses mainly on the strong appeal of a series of cities that host millions of tourists each year. In that context, the role that the so-called "P2P tourism of second residences" is playing in these cities is decisive [47]. This new type of tourism, in which the Airbnb platform is the undisputed leader, nevertheless currently has an impact on cities that is difficult to evaluate [48].…”

Section: Current Situation In Spain and Specific Scope Of The Studymentioning

confidence: 99%

Urban Transformations as an Indicator of Unsustainability in the P2P Mass Tourism Phenomenon: The Airbnb Case in Spain through Three Case Studies

García-Ayllón

2018

Sustainability

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Globalization and the development of the so-called "collaborative economies" has coincided with an important transformation of mass tourism in the last decades. This phenomenon has been accentuated enormously in many European cities in recent years, generating a new P2P tourist model. The situation is having a strong social impact on the urban transformation of cities, and its characteristics are closely related to real estate speculative movements. In this sense, the analysis of urban transformation can offer interesting conclusions about the sustainability of these new tourist models in large touristic cities. In this article, we will analyse the effect associated with of so-called phenomena of "tourist flats" from the Airbnb portal in the cities of Madrid, Barcelona, and Palma de Mallorca. Through the use of GIS indicators and geostatistic analysis of spatial correlation, the current incidence of this phenomenon in these cities, and possible future scenarios of maintaining the current trend, will be evaluated and discussed. The results obtained show worrying indicators in relation to the economic and social sustainability of the current urban-tourist model created in the city which are linked to gentrification processes.

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The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Buhalis

Andreu

Gnoth

2020

Psychology and Marketing

127

103

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The sharing economy disrupts the marketplace and brings both benefits and disadvantages into service ecosystems. We discuss principles of the S-D logic and transformative service research and explore the processes of value co-creation and co-destruction of well-being within the ecosystem of the accommodation sharing economy. Following a brief period of euphoria, the dark side of the sharing economy emerges, defined as the socially, environmentally, or economically undesirable effects introduced by the sharing economy. Airbnb introduced new realities for visitors, neighborhoods, the accommodation industry, and city councils, whereby some stakeholders are frequently found to maximize their own value at the expense of others. Value co-destruction prevails often due to uncontrolled and rapid expansion. We seek to promote a more balanced process, and the optimization of value co-creation, while seeking to prevent value co-destruction. Using a literature review, netnography, and a case study, we investigate co-creation and co-destruction, as expressed by different stakeholders, and focus on the socio-psychological implications in the use of sharing platforms that affect the well-being of individuals and community. A conceptual framework is proposed to manage future research addressing well-being, value co-creation and co-destruction in complex ecosystem service networks.

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Airbnb customer experience: Evidence of convergence across three countries

Cited by 126 publications

References 5 publications

Key Factors Affecting the Price of Airbnb Listings: A Geographically Weighted Approach

Key Factors Affecting the Price of Airbnb Listings: A Geographically Weighted Approach

Urban Transformations as an Indicator of Unsustainability in the P2P Mass Tourism Phenomenon: The Airbnb Case in Spain through Three Case Studies

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

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