Air Traffic Controller Trust in Automation in NextGen

Mirchi, Tannaz; Vu, Kim‐Phuong L.; Miles, J.J.; Sturre, Lindsay; Curtis, Sam; Strybel, Thomas Z.

doi:10.1016/j.promfg.2015.07.509

Cited by 13 publications

(10 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Within the ATM industry, it is believed that new automation can be met with great resistance from the ATCOs (Hilburn & Flynn, 2001;Bekier, 2013). Various factors affect whether automation is accepted and used, for instance, age, experience, and job satisfaction (Parasuraman, Duley, & Smoker, 1998;Nijhuis et al, 1999;Eurocontrol, 2000;Thompson & Bailey, 2000;Eurocontrol, 2004; J. D. Lee & See, 2004;Bekier, 2013;Mirchi et al, 2015). It appears that for many ATCOs it is difficult to accept new automation concepts, and even more so if they cannot see the benefits of it (Eurocontrol, 2004).…”

Section: User Acceptancementioning

confidence: 99%

See 1 more Smart Citation

Human-automation teamwork : Current practices and future directions in air traffic control

Svensson

2020

Linköping Studies in Science and Technology. Dissertations

View full text Add to dashboard Cite

This dissertation explores the topic of human-automation teamwork in Air Traffic Control (ATC). ATC is a high stakes environment where complex automation is being introduced while the human operator has the legal responsibility. With increasing demands on productivity in various industries (as also in ATC), automation is introduced for efficiency, maintaining safety, and to keep the workload of the human operator within acceptable limits. However, previous research has shown that automation may cause negative effects on the human operator and performance, such as forcing the operator out of the control loop, which might lead to problems or confusion. Previous research suggests a need for strengthening human-automation collaboration where automation is seen as a team member to keep the operator in the loop. In order to achieve such teamwork, the design of the automation needs to be human-centred, i.e. that the automation is designed for the underlying need of the operator.The aim of this dissertation is to explore teamwork in ATC from several angles to understand how the air traffic controllers are working in current ATC environments and how automation could be designed to support humanautomation teamwork. The included studies rely on interviews, simulations, and questionnaires, all with operational air traffic controllers as participants.The results indicate that for both human-human teamwork and humanautomation teamwork, teamwork factors such as adaptability and mutual performance monitoring (knowing what the other team members are doing) are important for the work performance in current ATC environments, where mutual performance monitoring is especially important during stressful situations.When designing automation, lessons learned from human-human teamwork should be considered. The work within the scope of this dissertation identifies and concerns two human-automation teamwork aspects: boundary awareness and implicit communication. These are proposed to support the operator's knowledge about the automation and the communication flow between the iv operator and the automation. Boundary awareness is the operator's knowledge of the automation's abilities, its boundaries (what it can or cannot manage), and about consequences if it would go outside of these boundaries. Implicit communication is the unspoken or implied small cues that the operator and the automation can use to communicate with each other. It is proposed that implicit communication can be based on the work patterns of the operator. The knowledge gained through the work in this dissertation can be used as a foundation for further research and design of automation regarding operator knowledge about the automation boundaries and the communication within the team. v vii INCLUDED PUBLICATIONS

show abstract

Section: User Acceptancementioning

confidence: 99%

“…There are many factors that can contribute to their attitude such as age, experience, and job satisfaction (Parasuraman et al, 1998;Nijhuis et al, 1999;Eurocontrol, 2000;Thompson & Bailey, 2000;Eurocontrol, 2004; J. D. Lee & See, 2004;Bekier, 2013;Mirchi et al, 2015).…”

Section: What Are the Operators' Apprehensions?mentioning

confidence: 99%

Human-automation teamwork : Current practices and future directions in air traffic control

Svensson

2020

Linköping Studies in Science and Technology. Dissertations

View full text Add to dashboard Cite

show abstract

“…Within the ATM industry, there has been a belief that new automation can be met with resistance and scepticism from the ATCOs [16,18]. Various factors affect whether automation is accepted and used, including trust in automation [19,20], domain experience [21], age [22], and information requirements the user has regarding the automation [23], as well as cultural aspects, familiarity with computer usage, experiences with previous automation [24], job satisfaction [17], and usefulness of automation [25]. Moreover, with increased automation, it becomes relevant to include teamwork perspective on automation, rather than strictly viewing automation as a tool for the operator to use.…”

Section: Introductionmentioning

confidence: 99%

Automation, teamwork, and the feared loss of safety

Svensson

Lundberg

Forsell

et al. 2021

European Conference on Cognitive Ergonomics 2021

View full text Add to dashboard Cite

In various control systems, automation is implemented to increase efficiency and safety. With increased automation, it becomes increasingly relevant to view the automation as a team member, rather than as a tool. In best cases, human-automation teamwork keeps workload within acceptable limits, increase situation awareness, and keeps the operator in the control loop. However, humanautomation teamwork will only flourish if the automation is developed with the human operator in mind. Therefore, investigations of the current experiences and expectations regarding automation and teamwork are important for the development of automation. Through a questionnaire among Air Traffic Controllers (ATCOs), the present study aims to investigate how ATCOs perceive automation and safety in current and future air traffic control systems and the importance of different teamwork factors for human-human and human-automation collaboration. The results indicate that the ATCOs believe that safety will increase in the future along with increasing automation as long as the automation is working as expected. The ATCOs expressed a fear of deskilling and losing situation awareness with automation, a fear associated with a new ATCO role of monitoring the system and take over when the automation fails. The results suggest that design for human-automation teamwork aspects that ATCOs value, such as adaptability or mutual performance monitoring, could be a way forward. CCS CONCEPTS• Human-centered computing → Human computer interaction (HCI); Human computer interaction (HCI); Interaction paradigms; Collaborative interaction; • HCI design and evaluation methods → User studies.

show abstract

“…Next Generation has added new automated equipment to assist air traffic controllers (ATCos) manage increase in air traffic. The paper in [9] studies the level of trust metrics that air traffic controllers (ATCos) have for their automation equipment. The paper examines the relationship between the subjective trust measures to the ATCos behaviors.…”

Section: Introductionmentioning

confidence: 99%

Access Control with Automated on Duty Notification Tool in air traffic Services

Ntombela¹,

Umenne

2020

2020 International Conference on Artificial Intelligence, Big Data, Computing and Data Communication Systems (icABCD)

View full text Add to dashboard Cite

This project provides a solution that alerts management if an Air Traffic Service Unit (ATSU) tower is unmanned during operational hours. The project makes provision for an access control with an automated on duty notification tool. The Air traffic controller activates a report for the on-duty system real time when he accesses the tower. The control system is used to send notification to the line management if the air traffic control tower is unmanned at any time. Escalation to the next level management occurs automatically every 15 minutes if the tower is unmanned until it reaches the senior management of the air traffic services. The project is modelled in Proteus software. The proteus software is interfaced to a Global System for Mobile Communications (GSM) module for communication as an automated notification tool.

show abstract

Air Traffic Controller Trust in Automation in NextGen

Cited by 13 publications

References 10 publications

Human-automation teamwork : Current practices and future directions in air traffic control

Human-automation teamwork : Current practices and future directions in air traffic control

Automation, teamwork, and the feared loss of safety

Access Control with Automated on Duty Notification Tool in air traffic Services

Contact Info

Product

Resources

About