Aiding the Intelligence Analyst: From Problem Definition to Design Concept Exploration

Patterson, Emily S.; Woods, David D.; Tinapple, David; Roth, Emilie M.; Finley, John M.; Kuperman, Gilbert G.

doi:10.21236/ada397621

Cited by 13 publications

(15 citation statements)

References 14 publications

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“…One of the bigger challenges nowadays is the incapability of analysts to cope with (large amounts of) uncertain, ambiguous and complex information. Also several solutions to support analysts in dealing with this have been proposed [9], [10], [11] and [12]. However, it remains unclear what the added value of these proposed systems is.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Supporting Intelligence Analysts with a Trust-Based Question-Answering System

Boer¹,

Maanen²,

Vreeswijk

2013

2013 IEEE/WIC/ACM International Joint Conferences on Web Intelligence (WI) and Intelligent Agent Technologies (IAT)

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Intelligence analysts have to work in highly demanding circumstances. This causes mistakes with severe consequences, which is the reason that support systems for intelligence analysts have been developed. The support system proposed in this paper assists humans by offering support that improves their performance, without reducing them in their freedom. This is done with a trust-based question answering system (T-QAS). An important part of T-QAS are trust models which keep track of trust in each of the agents gathering information. Using these trust models, the system can support the intelligence analyst by: 1) helping to decide which agents are trusted enough to receive questions, 2) providing information about the reliability of each of the sources used, and 3) advising in making decisions based on information from possibly unreliable sources. An implementation of last two capabilities of T-QAS is evaluated in an experiment in which participants perform a decision making task with information from possibly unreliable sources. Results show that the proposed T-QAS support indeed helps participants to improve their performance. We therefore expect that future intelligence analyst support systems can benefit from the inclusion of T-QAS.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Supporting Intelligence Analysts with a Trust-Based Question-Answering System

Boer¹,

Maanen²,

Vreeswijk

2013

2013 IEEE/WIC/ACM International Joint Conferences on Web Intelligence (WI) and Intelligent Agent Technologies (IAT)

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“…They had a keyhole view on their present challenges and needs and were unable to envision future needs or capabilities. The overall result of the WAW was that the AOC SMEs believed the most progress could be made for enabling them in their work would be by providing capabilities to allow more data for them to sort and review which is exactly opposite to a various efforts that have researched the challenges of intelligence analysts (Patterson, 1999;Patterson et al, 2001;Woods, et al, 1998;Woods, Patterson and Roth 1998).…”

Section: Warfighter Analysis Workhopmentioning

confidence: 99%

Participatory Design Methods for Commander's Predictive Environment

Miller

2006

Proceedings of the Human Factors and Ergonomics Society Annual

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To ensure systems provide relevant capability, effort needs to be expended in understanding requirements, designing the appropriate solution, developing the capability and implementing for acceptance. Participatory Design (PD) has a goal of engaging researchers, designers, developers, practitioners and end-users in all of the various activities leading to the successful development and implementation of systems. PD is an umbrella methodology which includes studies, theories, conferences and practices (Muller and Kuhn, 1993;Kensing and Blomberg, 1998;Madsen, 1999). This paper will discuss two methods designed to engage end user in system development which are being used in an AFRL program. The first is Value Elicitation and the second is a Structured Workshop. These sessions, which will re-occur during development, provide an opportunity for all stakeholders to submit and discuss their system requirements. Both add to the PD collection of techniques providing a way to engage the stakeholders from beginning of system development.

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“…Collaborative broadening is based on some combination of seeding-helping to structure & kick start initial activity, reminding-suggesting other possibilities as analysis progresses, critiquing-point out alternatives as analysis matures to a conclusion. Seeding, reminding and critiquing are basic collaborative broadening functions that help us explore outside current boundaries, set, focus, or priority to avoid premature narrowing-resilience (Patterson et al, 2001 (delegation). Algorithm Directability provides the means for human monitors or problem holders to re-direct and interact with partially autonomous systems.…”

Section: Generic Requirements In Actionmentioning

confidence: 99%

Generic Support Requirements for Cognitive Work: Laws that Govern Cognitive Work in Action

Woods

2005

Proceedings of the Human Factors and Ergonomics Society Annual

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Research in Cognitive Systems Engineering (CSE) has successfully identified basic requirements that must be met if new technology will be useful to practitioners in context. Synthesizing these basic requirements or support functions is part of a process of debate and consolidation of the foundations of the field after 25 years of productive activity (Klein, 1999; Endsley et al., 2003; Hollnagel and Woods, 2005). This work takes the “Laws that Govern Cognitive Work” which synthesize basic findings aand patterns (Woods, 2002; Hoffman and Woods, 2005) and provides the next step—a set of basic requirements or support functions for design. General requirements for effective support can be used to jump start individual development projects in any domain. Debating how to achieve these support functions helps translate the insights of cognitive work analyses into tangible new uses of technological possibilities.

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Aiding the Intelligence Analyst: From Problem Definition to Design Concept Exploration

Cited by 13 publications

References 14 publications

Supporting Intelligence Analysts with a Trust-Based Question-Answering System

Supporting Intelligence Analysts with a Trust-Based Question-Answering System

Participatory Design Methods for Commander's Predictive Environment

Generic Support Requirements for Cognitive Work: Laws that Govern Cognitive Work in Action

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