AI in Higher Education: Utopia or Reality?

Abstract

The advent of ChatGPT opened the doors of AI in an unprecedent way. However, while ChatGPT and similar AI technologies have the potential to greatly benefit higher education, there are certain considerations that might lead to viewing them as utopian. The authors explored how learners are using ChatGPT in two Portuguese universities. By analysing the results, it is intended to better understand the challenges presented to universities regarding its use, as well as the degree of satisfaction of the performance of this type of technology in their learning activities. Finally, this study shows that there is a way to go while there are issues to be aware of, such as the dependence on the use of general AI tools.